Logo

Wency Pan


Answers

Doesn't work with google assistant

Logo
Wency Pan
Updated at 2022-08-15 07:47:31 UTC

Dear customer,

 

Could you please let us know in which step it failed according to the instruction? Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 
It helps our R&D to investigate if you have the screenshots or videos. 

 

Thanks
Wency

Netro Support

How to make it not water when it rains

Logo
Wency Pan
Updated at 2022-08-15 07:07:26 UTC

Dear customer, 


If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule. This is in  Settings->Zones->Smart Zone. 


You can also customize the weather restrictions in setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch. 


Thanks, 

Wency 

Netro Support








Why whisper sensor is lighting in red?

Logo
Wency Pan
Updated at 2022-08-15 07:02:01 UTC

Hi David,


Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?


Thanks,

Wency

Netro Support

Netro API throught NODE-RED error: EAI_AGAIN

Logo
Wency Pan
Updated at 2022-08-15 06:48:37 UTC

Hi Jose,


We will look into it and get back to you later.


Thanks,

Wency

Netro Support

Sprinklers run repeatedly

Logo
Wency Pan
Updated at 2022-08-12 01:42:01 UTC

Hi Sunil,


 Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much, you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. 

https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support

How to calculate Flow rate for drip irrigation?

Logo
Wency Pan
Updated at 2022-08-12 01:40:06 UTC

Hi Ethan,

The flow rate impacts the run time and it determines the duration of smart watering. For example, dripping/emitter system is really slow in moving watering to the ground so it has longer watering duration than other sprinkler system to refill the moisture level up.

You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. (you will see the estimated water time after adjusting the percentage) Yes Netro will run until the moisture level gets to 90% according to your settings.

Here are some typical flow rate: 
MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour

Thanks,
Wency
Netro Support

Whisperer and Robot Lawn Mower

Logo
Wency Pan
Updated at 2022-08-12 01:33:42 UTC

Hi Jorge,


We recommend you to remove sensor first before performing law care or cutting your grass and put it back when you are done.


Thanks,

Wency

Netro Support

Damages due to constant water pressure on the system

Logo
Wency Pan
Updated at 2022-08-12 01:29:27 UTC

Hi Jorma,


I will definitely forward your request to our R&D and we will discuss about it.


Thanks,

Wency

Netro Support

Apps closed when introducing a station in weather underground

Logo
Wency Pan
Updated at 2022-08-12 01:19:52 UTC

Hi David,


Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. We have set the ID IDNIA19 for you from our server side.


Thanks,

Wency

Netro Support

Netro weather

Logo
Wency Pan
Updated at 2022-08-12 01:18:09 UTC
Dear Kyle,

Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging. You can check the weather data on the home tab. If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option. Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. We can help you change.

With incorrect weather data, Netro’s smart algorithm could be not optima. You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 

Regards, 

Wency

Netro Support

Program bug

Logo
Wency Pan
Updated at 2022-08-10 08:49:29 UTC

Hi Angel,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Need help adding Weather Underground station

Logo
Wency Pan
Updated at 2022-08-10 08:27:38 UTC

Hi Scott,


We have updated it for you now.


Thanks,

Wency

Netro Support

Manual operation stopped working

Logo
Wency Pan
Updated at 2022-08-08 06:16:58 UTC

Dear customer,


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Intelligent watering plan

Logo
Wency Pan
Updated at 2022-08-08 06:15:49 UTC

Hi Gregor, 


If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of you preferred watering time. 


You can go to Settings->Restriction to create a restriction to strictly restrict the watering time.


Thanks,

Wency

Netro Support

Weather Station

Logo
Wency Pan
Updated at 2022-08-08 06:13:33 UTC

Hi Rob,


We have updated it for you now.


Thanks,

Wency

Netro Support

WU Station Request

Logo
Wency Pan
Updated at 2022-08-08 06:12:41 UTC

Hi Richard,


We have updated it for you now.


Thanks,

Wency

Netro Support

Second plug had broken

Logo
Wency Pan
Updated at 2022-08-08 06:11:22 UTC

Hi Jannis,


Could you please send us email to support@netrohome.com with your Netro account registered email?


Thanks,
Wency
Netro Support

Optimum moisture level

Logo
Wency Pan
Updated at 2022-08-08 06:10:43 UTC

Hi Spiros, 


For grass, we suggest water it when the moisture level drops to 60% and raises it to 90%. 

For shrubs, the value is 50% to 80%. Shrubs require deeper watering with less frequency because they have longer roots and can absorb moisture from deeper soil. 


Thanks, 

Wency 

Netro Support



Offline

Logo
Wency Pan
Updated at 2022-08-08 06:06:20 UTC

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Rain

Logo
Wency Pan
Updated at 2022-08-08 06:04:28 UTC

Dear customer,

Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging.


You can check the weather data on the home tab. If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option.


With incorrect weather data, Netro’s smart algorithm could be not optima. Like you said, still watering while raining.
You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 

Thanks,

Wency
Netro Support