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Wency Pan


Answers

Defective Whisperer

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Wency Pan
Updated at 2022-11-29 07:06:20 UTC
Hi Jean,

Sorry for the waiting time and the tracking has been sent to you email.


Regards, 

Wency

Netro Support
 

Network error

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Wency Pan
Updated at 2022-11-28 01:03:55 UTC

Hi Sadar,


Could you please send us email to support@netrohome.com with your Netro account and send us the screenshot?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Random manual runs in the log

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Wency Pan
Updated at 2022-11-23 07:07:46 UTC

Hi Ilya,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Sprite 6 will not connect

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Wency Pan
Updated at 2022-11-23 07:07:08 UTC
Hi Robert,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

API

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Wency Pan
Updated at 2022-11-23 07:06:47 UTC

Hi Jose,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Umidità migliore per il centro Italia

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Wency Pan
Updated at 2022-11-15 05:59:16 UTC

Hi Alessandro, 


Are you referring to the soil moisture level? It depends on the plant type. For example, we suggest watering grass from 60%~90%. For example, watering your grass when the moisture drops to 60% and raising it to 90%. For shrubs, it is 50%~80%. For trees, it is 40%~60%.


Thanks,

Wency

Netro Support

Shut down for winter

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Wency Pan
Updated at 2022-11-15 05:50:36 UTC

Dear customer, 


You can  turn off  the “Enabled” button on the home page to put the device in "paused" mode. You can view this article for more info 

https://netrohome.com/forum/posts/96

Thanks, 

Wency 

Netro Support






Smart watering with repeating program

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Wency Pan
Updated at 2022-11-15 05:48:03 UTC

Dear customer, 


If you turn off the smart zone feature, the rain delay feature is also disabled so you cannot have the app cancel programs if it rains more than 5mm. 


Thanks, 

Netro Support


Manual Mode not working

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Wency Pan
Updated at 2022-11-09 03:06:43 UTC

Hi Gary,


Does the app says the Netro controller is watering but it is not opening the valves? 


Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Reset whisperer

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Wency Pan
Updated at 2022-11-08 06:43:56 UTC

Hi Omer,


To reset the sensor to host mode, you will need to press the button 5-6 times to reset the sensor:

1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once.
2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 
3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 
4. Press the button again to turn on the sensor. The LED should start to blink in white color.

Thanks,

Wency

Netro Support

Netro light

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Wency Pan
Updated at 2022-11-07 07:31:12 UTC

Hi Alessandro,


The white LED light cannot be turn off.  If the light do bother you, you may cover it with dark tape. 


Thanks,

Wency

Netro Support

Notifications of device offline

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Wency Pan
Updated at 2022-11-07 07:27:42 UTC

Hi Carlo, 


Netro will send notification when the system is offline more than 24 hours. But you need to enable Netro App notification in your smart phone settings.


Thanks

Wency

Netro Support

Netro Sprinkler WIFI Smart Controller not retry the connection

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Wency Pan
Updated at 2022-11-04 01:04:19 UTC

Hi Gianluca,


We have also received your email and replied to you.


Thanks,

Wency

Netro Support

LearNetro Whisperer

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Wency Pan
Updated at 2022-10-31 06:29:59 UTC

Hi Angel,


This is how the self learning feature works: Netro's self-learning feature will update the model based on your soil type and data, for example, weather data.  It may take two weeks to complete the learning progress. 


Thanks,

Wency

Netro Support


Percentage Adjustment

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Wency Pan
Updated at 2022-10-31 06:09:18 UTC

Dear customer,


I have forwarded your request to our R&D. We will support this feature in the future release.


Thanks,

Wency

Netro Support

Water valve opened

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Wency Pan
Updated at 2022-10-25 05:51:49 UTC

Hi Paolo,


When zone 5 opened watering, does the app says the Netro controller is watering? Could you take a screenshot and send us email to support@netrohome.com with your Netro account registered email?


Thanks,

Netro Support

Whisperer

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Wency Pan
Updated at 2022-10-21 02:15:36 UTC

Hi Jean,


Please try leave the sensor under direct sunlight for several more days. 
If you have traditional incandescent bulb lamp, you can also put the sensor solar panel closely under the incandescent bulb for severl days. 

Please let us know if the sensor still not get charged after a week. 

Thanks
Wency 
Netro Support

Water pressure

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Wency Pan
Updated at 2022-10-20 02:57:38 UTC

Hi Omer,


We have also received your email and will get back to you soon.


Thanks,

Netro Support

Weather station

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Wency Pan
Updated at 2022-10-17 06:03:30 UTC
Dear customer,

Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging.
If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option.
With incorrect weather data, Netro’s smart algorithm could be not optima.
you can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall.

Thanks,

Wency

Netro Support

Main feeder line shutoff valve control

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Wency Pan
Updated at 2022-10-11 01:18:57 UTC

Hi Richard, 


Yes the main valve will only open when the irrigation system calls for water. You can get a master valve and connect it to the "M" slot of Netro controller. Let us know if you have any further questions. 


Thanks, 

Netro Support