User profile photo

Wency Pan


Answers

overwatering

19
Wency Pan
Updated at 2025-05-23 02:44:30

Dear customer,


We have also received your email, and the R&D team is reviewing it.


Thanks,

Netro Support



Smart Zones are random

19
Wency Pan
Updated at 2025-05-21 07:02:54
Dear Dave, The smart watering sequence is random. The execution order of the Smart schedule is generated as follows: Since the information such as plant types, soil con…

Request for Replacement Battery for Netro Device PIXIE

19
Wency Pan
Updated at 2025-05-19 09:57:28
Dear customer,  We're sorry to hear about the battery issue with your PIXE device. We currently do not have replacement battery. To assist you further, could you please…

Transformer replacement

19
Wency Pan
Updated at 2025-05-19 09:55:14
Dear customer, I'm sorry to hear that your transformer isn't working. Could you please send your order number and purchase platform to support@netrohome.com? We provide…

Whisper Gen 2 update firmware

19
Wency Pan
Updated at 2025-05-19 09:53:19
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

Spark- How many Whisper Gen 2 devices?

19
Wency Pan
Updated at 2025-05-19 09:53:00
Hi Kirk, We understand your need to use multiple sensors for a specific area. Currently, each zone is designed to support only one sensor. However, a flexible workaroun…

Add more sensor to my Pixie white

19
Wency Pan
Updated at 2025-05-19 09:50:11
Dear customer, Each Pixie device is designed to be assigned to only one sensor, so multiple sensors are not allowed. Thanks, Netro Support …

How does programs and smart watering coexist

19
Wency Pan
Updated at 2025-05-19 09:48:55
Dear customer, he Smart Watering function automatically adjusts the watering duration based on conditions such as weather and soil. If you want to precisely control the…

19
Wency Pan
Updated at 2025-05-15 09:22:07
Hi kata, The device requires a WiFi connection. As a workaround, we recommend pre-setting schedules via WiFi in advance: Before taking the device to the rental house, c…

Will not connect

19
Wency Pan
Updated at 2025-05-13 02:32:46
Hi Rick, Most Wi-Fi connection issues can be resolved by the following steps: 1. Rebooting your WiFi router and your Netro controller can resolve some connection issu…

Whisperer 2 temperature?

19
Wency Pan
Updated at 2025-05-13 02:31:18
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

Zones not turning on

19
Wency Pan
Updated at 2025-05-13 02:30:28
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks,  N…

One zone comes regardless of the schedule whenever any other zone is on.

19
Wency Pan
Updated at 2025-05-13 02:29:38
Hi Gary, If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water? Thanks, …

IFTTT Trigger for moisture

19
Wency Pan
Updated at 2025-05-09 05:43:37

Hi Kareo,


We're sorry that it's not supported for now. We will forward your request to the R&D department.


Thanks,

Netro Support

Can you water a zone longer than 60 minutes?

19
Wency Pan
Updated at 2025-05-08 02:29:08
Dear customer,   We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying this…

Watering notifications in Android app

19
Wency Pan
Updated at 2025-05-06 05:08:26
Hi Kai, We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user.  However,…

Light out on the Netro Base unit

19
Wency Pan
Updated at 2025-05-06 05:05:42
Dear cutomer, Is the light of the Sprite controller not working? Could you please send us email to support@netrohome.com with your Netro account registered email? We w…

How to create a 2nd user

19
Wency Pan
Updated at 2025-05-06 05:03:35
Dear customer, Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 If you have any further concerns or questions, pleas…

Pixie Offline

19
Wency Pan
Updated at 2025-05-06 05:03:07
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Batteria pixie

19
Wency Pan
Updated at 2025-05-06 05:02:51
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…