Logo

Netro Support

Lives in: San Francisco , CA, US
Using: Sprite, Whisperer
Growing: Tall Fescue

Answers

Netro-Community using App

Logo
Netro Support
Updated at 2020-04-20 03:01:05 UTC

Hi Lou,


When you click an anwer to an question, you will be directed to a new page and there is a "<-" arrow button on the upper left corner to go back to the previous page. Please find the attached screenshot. It is possible that this button has not been fully loaded.

Remove watered due to System Issue

Logo
Netro Support
Updated at 2020-04-07 02:44:34 UTC

Hi Casey,


Do you mean you want to correct the moisture level? Currently users cannot change the moisture level. Could you please send us email to support@netrohome.com with your Netro account registered email and we can help you adjust the moisture level from the server side. 


Thanks,

Netro Support

Whisperer

Logo
Netro Support
Updated at 2020-04-07 02:40:03 UTC

Hi Joe,

Yes you can use the moisture  level reported by whisperer to control watering of the Sprite controller. Please go to Settings->Sensors, select your sensor and tap Watering Adjustment, then select moisture  to skip watering/add watering.


Thanks,

Netro Support

power adaptor

Logo
Netro Support
Updated at 2020-04-07 02:34:15 UTC

Hi Paolo,

Please get a 220VAC-24VAC power adapter, with >300AMP if you do not have master valve, or >600AMP if you have a power adapter. 
 

Host mode

Logo
Netro Support
Updated at 2020-04-07 02:31:50 UTC

Hi Luca,


If your unit is in Host mode, it means your unit is hosted by Netro internal wifi "Netro_IRC_XXX". During setup,  it will tell you to look for a internal wifi "Netro_IRC_XXX", then connect your smart phone to this internal wifi first.

Thanks,

Netro Support

Rain adjustment

Logo
Netro Support
Updated at 2020-04-01 02:30:29 UTC

Hi Arvind,


Netro will check the weather data for the past and get new weather data at 4 am in the morning to adjust following schedules accordingly. So if watering in actual is less, Netro will adjust the watering for next few days. You can also correct rainfall in Dicover page-> tap the "+" button on upper right corner.


Thanks,

Netro Support

my system only starts in one area. its confused

Logo
Netro Support
Updated at 2020-03-30 03:15:09 UTC

Hi Duerson,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

2 or more zone at same time

Logo
Netro Support
Updated at 2020-03-30 02:59:08 UTC

Hi Mirko,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power adaptor can only provide 600mA max current which is only enough for running one valve (when master valve is used).

We will support running multiple zones at the same time in future.


Regards,

Netro Support

Garden

Logo
Netro Support
Updated at 2020-03-27 02:48:33 UTC

Hi Steven,


We checked your account and you have created your programs with the smart zone feature.  If you do not want smart zone schedules to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic(Go to Settings->Zones->Smart Zone), which only skip rainning days for your programmed schedule. 


Netro has three watering modes, please check this article for more information. https://netrohome.com/forum/posts/111

Thanks,
Netro Support

Photinia Fraseri Red robin area setup and others

Logo
Netro Support
Updated at 2020-03-25 05:40:00 UTC

Dear customer,


1. As to set up sqm, the unit is square meter. If you change the area, the water usage will be different. Netro uses the area and depth flow rate(inch/hour) to calculate the water usage. When the sprinkler system is professionally designed and installed, the zone is usually covered evenly, which means the large the zone is, the more sprinkler heads it needs. So the equation we use is Area(inch^2) x depth flow rate (inch/hour) x time (hour) = water usage(inch^3)


2. Yes you could set your zone with customized mode. To adjust smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers.


3. We plan to sell on Amazon. it in the second half of 2020. Currently you can buy Whisperer sensors on our website and the delivery time takes about on week. Free shipping on orders over $ 150.


Thanks,

Netro Support


Sprinkler is on during rain

Logo
Netro Support
Updated at 2020-03-16 02:30:59 UTC

Hi Wahid,


If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain. Please check if you turned on the smart zone feature.


Thanks,

Netro Support

Logo
Netro Support
Updated at 2020-03-12 01:36:08 UTC

Hi Benedetto,


Could you please let us know your light status and send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Best weather forecast for south of Italy

Logo
Netro Support
Updated at 2020-03-02 06:09:17 UTC

Hi Carlo,


Netro supports Dark Sky, AccuWeather, OpenWeatherMap and WeatherUnderground. We suggest you visit the official website to check the historical data to choose the most accurate one.

https://darksky.net/

https://www.accuweather.com/

https://openweathermap.org/

https://www.wunderground.com/

Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.


Thanks,

Netro Support


new dripping system using Pixie and Whisperer

Logo
Netro Support
Updated at 2020-02-24 03:26:02 UTC

Hi Markus,

1. If the wifi is disconnected, your device can still run up to one month. Netro can work up to one month without wifi according to pre-reladed schedule. When you see your schedule on Netro app, Netro always have one month schedule saved on local and will be updated every day when the device is connected with wifi.

2. If you turn on the smart zone feature, Netro will skip the schedules (including manual schedules from user programs) when there is a chance of significant rain.

3. Yes. The sensor measures the top soil and our model could estimate moisture level of deep soil.  If sensor is associated, our model uses both the top soil and deep soil moisture to estimate and adjust smart watering schedules.

4. For newly planted trees, We suggest water new palm twice a week until the first 18 inches of soil are moist. Please find more useful information in this article about watering for newly planted palm trees.https://homeguides.sfgate.com/soil-water-preference-palm-tree-47122.html


Thanks,

Netro Support

Changing ownership of home

Logo
Netro Support
Updated at 2020-02-14 09:00:03 UTC

Hi Dario,


If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com with your Netro account registered email and the new home owner's Netro account name (let the new home owner register a new account).  We can help to do the transfer.


Thanks,

Netro Support


Master Valve

Logo
Netro Support
Updated at 2020-02-08 05:11:10 UTC

Hi Simone.


Adding a master valve to the sprinkler system is a common practice and your Netro controller supports master valves. A master valve will prevent water leakage when one of the regular valve fails to shut off. Please let us know if you have any further questions.


Regards,

Netro Support

all zone at the same time

Logo
Netro Support
Updated at 2020-01-19 02:44:19 UTC

Hi Sebastian,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power adaptor can only provide 600mA max current which is only enough for running one valve (when master valve is used).


Please let us know if you have any further questions.


Thanks,

Netro Support

setting up sprite location service on cellphone not on ... but it is

Logo
Netro Support
Updated at 2020-01-14 01:29:36 UTC

Hi Michael,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 


Thanks

Regards, 

Netro Support

Watering

Logo
Netro Support
Updated at 2019-12-16 02:01:17 UTC

Hi Tim, 

Netro will check the weather data for the past and get new weather data at 4 am in the morning to adjust following schedules accordingly. Netro also supports rainfall adjustment (Please go to the Discover page and tap the "+" button on the upper right corner,  select "Correct Rainfall") 


The expectation will take the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 inches or higher, than we will cancel watering schedules. For example, if rainfall is 0.2 inches but probability is 50%, then 0.2*.5 = .1, 0.1 is less than 0.2, so the watering will go as scheduled. But if rainfall is 0.4 inches with 50%, then the Smart Zone will cancel the watering schedule for that day. 


Please let us know if you have further questions. 


Regards, 

Netro Support



Works in Uruguay?

Logo
Netro Support
Updated at 2019-11-27 02:05:59 UTC

Hi Sebastian,


We have received your email. We will discuss with our R&D team and get back to you soon.


Thanks,

Netro Support