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Netro Support

Lives in: Camarillo, CA, US
Using: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
Growing: Kentucky Bluegrass, Maple

Answers

Smart zone enabled

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Netro Support
Updated at 2019-11-26 01:51:39
Hi Steve,  If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only s…

Whisperer

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Netro Support
Updated at 2019-11-25 02:01:19

Hi Manuel,


You can also shop directly on our own official website https://netrohome.com. We can ship to Spain.


Thanks,

Netro Support

What about blowout?

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Netro Support
Updated at 2019-10-22 03:17:55
Dear customer, We suggest that you can add your contractor as a manager. You can use our shared user function by adding manager of your each device. Please note shared user…

Mode between and eco and normal

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Netro Support
Updated at 2019-10-17 05:18:47
Hi Sangjin, For your case, you could try with the "customized" mode. In which, you can set the flow rate (inch/hour) and soil moisture level to adjust watering time. Pl…

Installation Direct to pump

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Netro Support
Updated at 2019-10-05 14:08:03

Dear customer,


Please contact our support team at support@netrohome.com on this issue.


Thanks,

Netro Support

Ip address

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Netro Support
Updated at 2019-09-26 01:14:03
Hi Kris, Thanks for your suggestion about assigning the IP address to the controller and I have forwarded it to our R&D. We will support this feature in the next upgrad…

Solid white light after install - HELP

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Netro Support
Updated at 2019-09-26 01:12:04
Hi Carlos,  Please following the below steps to do a reset again, see if it works: Power off the device(unplug the power adapter) Wait for 2 seco…

Schedule setup

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Netro Support
Updated at 2019-09-23 03:15:46
Hi Rich, Could you please provide us some details about the error message of schedule conflict and we will look into this issue. Schedules conflict when watering times …

Unit measurements

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Netro Support
Updated at 2019-09-18 02:00:24

Dear customer,


Measurement for countries other than the United States is m/s.


Thanks,

Netro Support

Feature request

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Netro Support
Updated at 2019-09-16 06:56:01
Hi Tony, Currently we do not upload the local IP address to the server and therefore there's no way to read the IP address from the app. However, you can look up the IP…

Windows 10 APP or web page

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Netro Support
Updated at 2019-09-09 05:48:17
Hi  Emanuel, If you want to control through laptops. You can try the BETA version now: Please visit our home website https://netrohome.comScroll down to "My account" and p…

How do I know how long a zone watered on its last schedule?

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Netro Support
Updated at 2019-09-05 05:21:28
Hi Ron, If you want to check you programming, you can go to Schedule page. The date on calendar with blue dot beneath is the watering date. When you choose a specific …

System went basqerk?

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Netro Support
Updated at 2019-08-27 08:44:20
Hi Ron, Some schedules are skipped because of rain. If the default weather provider (DarkSky) doesn't work for you, you could try other weather source in settings->control…

watering sequence

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Netro Support
Updated at 2019-08-27 01:42:09
Hi Gérard, Currently Netro system does not have a way to change the sequence of the zones. However, I think you can avoid watering zone 5 at certain time by creating …

Smart watering once a week?

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Netro Support
Updated at 2019-08-26 06:54:39
Hi Andrea, Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Net…

Yellow triangle with ! Inside

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Netro Support
Updated at 2019-08-25 08:31:12
Hi Michael, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are…

Why water twice a day?

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Netro Support
Updated at 2019-08-20 05:27:51
Hi Ron, Could you please let us know on which day your zone 4 was watered on the highest heat of the day? We found Netro watered your zone 4 around 6 pm which should not be…

Feature Request: API

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Netro Support
Updated at 2019-08-19 01:19:45
Dear customer, We currently do not publish our API. We may consider support API in our future development plan.   Thanks, Netro Support  …

Rainfall correction

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Netro Support
Updated at 2019-08-19 01:18:24

Dear customer,


Thanks for your suggestion and we will definitely forward your suggestion to our develop team.


Thanks,

Netro Support

Alexa skill

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Netro Support
Updated at 2019-08-19 01:17:14

Hi Tony,


So far we only support Alexa skills in English. We are working on to support it in Italian.


Thanks,

Netro Support