Solid white light after install - HELP

Hi,


I have just replaced a Rain bird image 6 by the Netro Sprite and I am using it's power supply.

The problem is that once I connect it after first install it gets to solid white light. I press reset shortly or even for 8 seconds but nothing changes.


Can someone help me ?


Thank you.

Answer From Netro Support

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Netro Support
 Updated at 2019-09-26 01:12:04 UTC
Hi Carlos, 

Please following the below steps to do a reset again, see if it works:

  1. Power off the device(unplug the power adapter)
  2. Wait for 2 seconds, replug the power back in
  3. Wait for 3 minutes for the device to start up
  4. Press the reset button for less than 1 seconds to do a soft reset
  5. Wait for 5 seconds. This should set the light to slow blinking.
  6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password.
 
Please let us know if it helps and you can reply to support@netrohome.com

Thanks
Regards, 
Netro Support
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28
Carlos Oliveira
 2019-09-26 13:18:35 UTC  
Thank you. It worked.