Dear customer,

Thank you for your suggestion. A Solenoid Chatter feature for locating buried valves would be an incredibly helpful addition to the Netro app.

I have forwarded your request to our R&D team to evaluate implementing a high-frequency toggle mode in a future firmware update. We love hearing creative ideas like this from our community!

If you have any other feature requests, please feel free to share them at support@netrohome.com.

Best regards,

Candice Wang

Netro Inc.

Dear customer,

Our technical team has identified that this issue may be due to a login glitch where your account's token was not correctly assigned.

To resolve this: Please log out of the Netro app and then log back in. This will refresh your credentials and allow our system to properly push watering notifications to your device.

If the problem persists after re-logging, please contact us at support@netrohome.com.

Best regards,

Candice Wang

Nectro Inc.

Hi there,

We’re sorry for the frustration. Regarding the setup, please go to the Netro App and tab. The "+" icon which should be located in the top-right corner of home screen. If you don't see it, please ensure your Netro app is updated to the latest version.

We also appreciate your feedback on the lifespan of the sensors and have shared it with our R&D team for future improvements. If you still cannot add the new device, please email us at support@netrohome.com with a screenshot of your home page.

Best regards,

Netro Support Team

Dear customer,

For germination, we recommend setting up a Custom Schedule in the Netro app. You can create multiple start times (e.g., 5 mins, 4-6 times a day) to keep the soil consistently moist. For a step-by-step guide on setting up a germination program, please email us at support@netrohome.com.

Best regards,

Candice

Netro Inc.

Yes, you can add a second Sprite or Spark controller as you told.

Key Tip: Ensure the watering schedules of both controllers do not overlap. Running both simultaneously could cause electrical back-feed issues to your pump relay. Alternatively, if a faucet is available, our Pixie timers can expand your system wirelessly.

For a safe wiring diagram specific to your bore system, please email us at support@netrohome.com.

Best regards,

Candice Wang 

Netro Inc.

Best regards.

Best regards.

Dear customer,

If the app shows watering but no flow, please check if your Master Valve is correctly enabled in the app settings. Also, ensure the main water supply is on and drip filters aren't clogged.

Still no water? Email support@netrohome.com with your serial number.

Best regards,

Candice

Netro Inc.

Dear customer,

This usually happens due to a weak Wi-fi signal at the installation site. Even with a full battery, the Pixie needs a stable 2.4GHz connection.

Please check the signal strength in the Netro app or try moving your router closer. If it persists, contact us via support@netrohome.com.

Best regards,

Candice Wang

Netro Inc.