Zones Shut Off But Show Running in App

Having a problem since upgrade of the app. Doesn't seem possible unless the main unit updated as well. Valves close within a few minutes of being activated by manual start, or programmed schedule. Have not test with smart watering disabled, but it happens on manual starts, so not sure that is even a variable. The Zone still shows as actively watering in the application. If you submit a stop  action by pressing the red square,then restart, via the sideways triangle, the zone will come back on again. However, it shortly shuts back off, while still showing the zone as being actively watered. This is happening across all four of my zones. Curiously, if you unplug the controller after the valve shuts off, but the app still shows it watering, wait a bit, and then plugit back int-the zone comes backon shortly after reboot.


Respuesta de Netro Support

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Netro Support
 Actualizado 2019-08-16 06:37:34 UTC

Hi Kirk,


We can take the device back and replace the fuse with a larger one which will solve the issue. If this sounds like a good solution for you please write to us support@netrohome.com and let us know your home address for shipping purpose.


Regards,

Netro Support

Ver: 2740    Me gusta: 0

30
Kirk Davis
 2019-08-27 01:10:47 UTC  
There is no blown fuse. The zones just shut off. Is it maybe a thermocouple?

30
Kirk Davis
 2019-09-17 12:06:28 UTC  
Again, no blown fuse. No zone will finish watering. It appears to be dropping the 24v signal mid-watering, which causes the valve to close app still thinks its watering. This happens even with all smart features disabled.

30
Kirk Davis
 2020-05-03 23:06:23 UTC  
Same issue this year. Going to pull the system out as I cannot trust it. When it shits the zone off, but thinks it's still running, it screws up the moisture calculation. Very irritated.