Dear customer. since your controller has a green light, it is successfully connected to the cloud. The issue where the switch flips back is likely a synchronization error or an expired login session.
Please try the following:
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Log out of the Netro app and log back in. This often refreshes the "token" and restores the connection between the app and the server.
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If that doesn't work, try reinstalling the app to clear any cached data.
Still stuck? Please email your serial number to support@netrohome.com so we can check your account status.
Best regards,
Candice
Netro Inc