Dear customer,

Our technical team has identified that this issue may be due to a login glitch where your account's token was not correctly assigned.

To resolve this: Please log out of the Netro app and then log back in. This will refresh your credentials and allow our system to properly push watering notifications to your device.

If the problem persists after re-logging, please contact us at support@netrohome.com.

Best regards,

Candice Wang

Nectro Inc.