Controller consistently goes offline

Hi there,

My controller has been losing connection to the internet everyday for about two weeks. The controller light stays solid and my app says the controller is offline. I can only reset the controller by physically disconnecting the power supply for 10 seconds and rebooting. This is getting anyoying and is  becoming a daily routine. I have a wifi extender 2 ft from the controller location as well. If I can't depend on the controller to stay online, what's the point of having an internet based sprinkler system? What steps can I take to make the controller stay connected to the internet?

Respuesta de Netro Inc

Logo
Netro Inc
 Actualizado 2019-07-14 04:49:32 UTC

Dear Kyle,


Was there a power outage before the disconnection? There is a known bug in the current firmware that after a power outage, if the router boots up too slowly, the controller cannot be manually controlled and the app shows offline(regular program and smart schedules will still run). This will be fixed in the next firmware release in a few weeks.


If the disconnection is unrelated to power outage, please write to us at support@netrohome.com and our technical support will follow up with solutions.


Thanks,

Netro Inc

Ver: 3037    Me gusta: 1

3
Kyle Giacomini
 2019-07-14 23:00:43 UTC  
Thank you for your response! I have had no power outages at my home. I put in a message and contacted support with my issue.

1
Cindy Luvender
 2019-08-04 11:51:14 UTC  
This is happening to me as well and would be interested in a solution. No power outages have been experienced.

39
Eddy Chen
 2020-04-24 14:24:16 UTC  
This has been happening to me as well. Any suggestion?
Logo
Netro Inc
 2020-04-27 02:03:45 UTC  
Hi Eddy,

Please write to us at support@netrohome.com with your Netro account and our technical support will reply to you soon.