Manual Run works intermittently

I find the most of the time when I do a manual run, the station select get stuck on communicating….  I keep trying over a period of time and eventually one of the times I hit the Play button it goes straight to Watering and the manual run is successful.



Respuesta de Wency Pan

19
Wency Pan
 Actualizado 2022-04-15 08:50:31 UTC

Hi Scott,


When the app says the Netro controller is watering,  was it opening the valves？How many of your zones have this issue?


Thanks,

Wency

Netro Support



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18
Scott Gustafson
 2022-04-16 02:45:20 UTC  
When it says it's watering, it is watering. It does open the valves UNLESS it's stuck on Communicating…. It’s all zones. It seems like it’s some kind of communication issue with a server? That is just a non-tech guess.
19
Wency Pan
 2022-04-19 01:56:10 UTC  
Hi Scott,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks,
Wency