Hi Mick,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

 Hi Jamie,

Could you try to uninstall the Netro app and reinstall to see if it helps?

Thanks,

Netro Support

Dear customer,

You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be accessible when you join the Beta tester program on Google play. We will also launch the official 3.0.1 this week and you should be able to use it as a regular user too.

Thanks,

Netro Support

Hi Ben,

Netro sever side gets/updates weather information every early morning at 4 am. If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. Please let us know if it works.

Thanks,

Netro Support

Hi August，

Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id for you from our server side.

Thanks,

Netro Support

Hi Nguyễn,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Mick,

We have fixed this issue now.

Thanks,

Netro Support

Hi Mick,

Thanks for reporting this issue and our R&D are working on it. This bug will be fixed soon.

Thanks,

Netro Support

Hi Alan,

If you skip a zone in the Schedule page, then the restrictions will aotomatically appear in the Schedule page. Did you select "Skip this zone", "Skip all zones" on a certain day?

Thanks,

Netro Support

Hi Darren,

It is possible the battery is complete out and they need to be recharged. The sunlight in the winter is very week but that should improve in spring. Do you have an incandescent lamp, if so you can use it to charge the sensors for 3 days and they should be back to live.

Thanks,

Netro Support

Hi Paul,

Our R&D has fixed this issue and it should work now. For the exclamation mark, when Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

In your case, if the schedules afterwards are all correctly run, it could just be a temporary network issue. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Wency

Netro Support

Hi Mark,

Could you please make sure you selected all zones and also select this month(December) in the program? You can go to Settings->Programs->Months to verify.

Thanks,

Netro Support

Hi Lyndon,

Our R&D are looking into this issue and we will get back to you soon.

Thanks,

Netro Support

Hi Dave,

As you have more than 2 common wires, please use wire connectors to do the wiring and see if it helps.

You can test your controller through the following steps:

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Please let us know if it works. You can also send us email to support@netrohome.com and we will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

Zone area data is used to calculate water usage. It will not affect smart watering. 

Thanks,

Netro Support

Dear customer,

Could you help us confirm:

1. Through the web app, Netro watered your zones indeed and it is opening the valves.

2.The web app shows it was watering, however, the web app did not check the device status.

Thanks,

Netro Support

Hi Alex,

Your username triggers a corner case bug of a third party tool we used in our system. As a workaround, we update your username to "alexepn". Now you can use your new username or email to login. 

Thanks,

Netro Support

Hi Nguyễn, 

We have the beta version of v3.0.1 on Google play which should fix this issue. Could you please let your customer join the tester program and try it to see if it works? 

Thanks, 

Netro Support

Hi Lawrence,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". We have updated the manual run feature and watering a zone by sequence is not supported now.

Thanks,
Netro Support

Dear customer,

When the device finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run and confirmed, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Netro Support