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So complicated to get your product from France

Christophe Benoit
Updated at 2022-12-25 08:01:47 UTC 
Topic: General

Hello,


I purchased a Netro sensor about one month ago at NetroEU shop through Amazon and got no news about my delivery. I remember it was also a bit complicated to get this Netro sensor the first time I ordered it due to taxes that significantly increased the price. 


What is the best way to get your products ? I am really fond of these latter but a bit upset it is so a big deal to get them. 

If you have solution it would be great.

Thank you

View: 961   Answer: 1

Notifications

Angel
Updated at 2022-12-26 09:03:17 UTC 
Would it be possible for the Netro app to send notifications, for example when it waters, when it loses the Wi-Fi network, etc?
View: 969   Answer: 1

Location issue when adding sensor

Andrew
Updated at 2022-12-29 21:38:22 UTC 

I have a pixie and whisperer 2 set up and working fine, but I am trying to add another whisperer 2 as a standalone sensor and keep getting an error message that I need to enable location services on my phone.

I have checked the location permissions and settings in my phone (android 13) and everything is fine. The address I am adding is exactly the same as what was entered for the pixie and other whisperer. 

I was able to successfully add the second sensor by entering an address in the USA which suggests it may be an issue in the app itself and since I am in Australia that isn't a permanent solution for me.

Has anyone encountered this issue or have a fix?

Thanks 

View: 946   Answer: 3

New phone - deleted schedules??

Green Peas
Updated at 2023-01-01 18:34:14 UTC 
A couple months ago, I got a new iPhone and automatically migrated all my content over from iCloud backup - including the Netro app. However, it seems like my watering schedules have all been lost or deleted. 

We have had quite a bit of rain and cold weather - so I kept thinking it was automatically correcting / adjusting for that - but now have confirmed that all the schedules are gone. 

Is this a bug? Or a setting? Or perhaps user error?  
View: 950   Answer: 2

Home Assistant

Jens Wymeersch
Updated at 2023-01-12 09:25:04 UTC 

Hello,


I see in this community a lot of request to get a meaningful integration with one of the major hubs on the Market. 

Looking at the integration with amazon, google can't be described as meaningful. For example, I'm not interested to command the water of the lawn via voice. I expect that Netro knows when to water and when not. What is interesting is to get a notification is somethings wrong. 

For example, the app tells that the sprite has watered the lawn but the whisperer indicates that the ground is dry. Another example would be that there are problems with the whisperer.


Hence I'm wondering when we can expect an integration to for example home assistant. 

View: 1122   Answer: 2

Customized moisture level not triggering watering

Richard
Updated at 2023-01-12 21:29:59 UTC 

I have a Sprite with 3 Whisperers, all in the veggie patch.


I have the zones set to customize with a low of 25% and a high of 45% (I find 30 - 35 % moisture about right)


But the zones just won't get watered!


Zone 1 is down to 6% today and has been dropping steadily for days.

I HAVE to manually water, as the day time temperatures are consistently over 30 degrees (today 33, tomorrow 37).

Otherwise the plants will die.


Given there are only two values to enter (low and high). How do I stop the Netro from skipping days and putting the zones in the "Moisture" category??

View: 1033   Answer: 1

Change Username

Casa Luna
Updated at 2023-01-13 10:08:35 UTC 

I have changed my email and password, but I can not find anyoption to change username.


Is it possible?


Thanks in advance :)

View: 898   Answer: 1

Delay on Manual watering

Jim Barnes
Updated at 2023-01-22 01:22:58 UTC 
Topic: General
Why is it when I select a manual watering it delays until wake up?
View: 869   Answer: 1

Reduce watering time in 1 zone

Ale Levi
Updated at 2023-01-22 19:32:59 UTC 
Hi, I'd like to reduce the watering time in 1 zone which gets dumped each time Netro waters. The other zones are ok. Is there a way to do that in the smart mode? Maybe set an offset for that specific zone?
View: 924   Answer: 2

add my wunderground station ID

andrew58
Updated at 2023-01-25 08:49:48 UTC 

Hello. Are you able to add my Wunderground station ID to my Netro app. The station ID is IHOBAR299.


Thanks

View: 869   Answer: 1

I have one pixie installed but can’t add the second one

Jim Barnes
Updated at 2023-01-25 13:36:55 UTC 

I have tried the guest network, I have tried restarting the router.


Sometimes it comes back and says the device is already there but it is not


I have tried two different pixies with the same results.


Please help!!!

View: 918   Answer: 2

Whisperer plant sensor

Vincent Coutinho
Updated at 2023-01-26 20:56:14 UTC 
Topic: General
How do you find the sensor battery percentage on the netro app.
View: 912   Answer: 1

Help

Vũ Trần
Updated at 2023-01-30 07:35:09 UTC 
1 is to turn off the rain delay without opening the raindelay because I use it in a greenhouse
2 Is there a way to export the irrigation data to a file?
View: 1183   Answer: 3

Whisperer light

Jean Paul Lasserre
Updated at 2023-02-01 09:56:18 UTC 

Whether on Auto or OFF the light is always on and drains the battery as there is not much sun.

What should I do ?

Thanks

View: 869   Answer: 1

MEANING OF code E2

balvant patel
Updated at 2023-02-02 16:06:49 UTC 

One zone #9 sprinklers does not start watering when zone #9 is started on the console  display. Display showes watering synbol and E2.

What is E2 means?


Pl. reply ASAP


Patel

View: 901   Answer: 1

Irrigation is cut off before programming

Vanina Lesko
Updated at 2023-02-03 09:47:24 UTC 
I have programmed the irrigation for 20 min each zone but after 10 min it cuts alone and the app shows that it is watering. that could be happening?
View: 891   Answer: 1

Smart schedules

Vincent Coutinho
Updated at 2023-02-07 20:51:01 UTC 
Why does my spark smart controller skips smart schedules. I don't have any restrictions. 
View: 920   Answer: 1

Whispered sola panel deteriorated after 6 months

David Gomez
Updated at 2023-02-08 06:15:54 UTC 
Topic: General

After 6 months of whispere’s exposed to sun, the protective layer of screen is started yo be deteriorated, losing the transparency property and protection to UV, meaning is catching up less sun.

Answer from Netro support after several exchanges had not been at the right level, despite that last topic was really well addressed.

“Thanks for your info and it should not affect the normal use of the sensor. Please let us know if you see any further issues during use.

Check pictures and make your statement, but I am not convince about quality of manufacturing of the whispered elements.

David


View: 954   Answer: 1

Set watering days

Mel Culley
Updated at 2023-02-12 02:31:35 UTC 

Hi

I am struggling to set up the watering days

There isn’t an option for 4 / 3 / 4 rostered days which is are allocation here in Perth Australia

Please advise

TIA 👍

View: 1607   Answer: 2

Error: "Unable to get your location. Please enable the location service on your phone." when adding Whisperer as Standalone device

Richard
Updated at 2023-02-17 06:29:52 UTC 

Hi there.


Trying to add my fifth and sixth Whisperers to the App, but I keep getting the error:

"Unable to get your location. "Please enable the location service on your phone."


Location services are on and the permission is set for the Netro app.


The app says "getting location" when it starts, but when adding the Whisperer, still says it can't get the localation.


Have rebooted the phone twice. Turned location services off and on. Unset and reset localtion permissions for the app, but still no progress.


Do I need to wipe all the data from the app? Will this lose all my settings or are they backed up in the cloud.


Cheers.

View: 957   Answer: 2