Dear customer,

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:
1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)
2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

Please do a manual run test, see if there is water come out when your manual run start to water. 

If the schedules afterwards are all correctly run, it could just be a temporary network issue. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Netro Support

Dear customer,

Do you mean Netro smart watering? For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

If you remove the wire for this zone from the controller, then start watering other stations for example station 2, does this zone still start to water? 

Thanks,

Wency

Netro Support

Dear customer,

Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared user. http://www.netrohome.com/forum/posts/147

Regards,

Wency

Netro Support

Dear customer,

1. Count the number of sprinkler head n, if all heads (typicall yes) have the same Liters per minute, calculate V = L/min * 60 mins * n, which is the total volume of water provided by all heads in an hour.
2. Measure or estimate your zone area A in the unit of m^2. 3. The flow rate PR= 1000V/A, which is the average depth of water your zone gets in an hour.

We understand that it would be useful to have the flow rate specified when selecting sprinkler types for zones. We appreciate your feedback on this matter and will take it into consideration for future updates.

Thanks,

Wency

Hi Jens,

Thanks a lot for your suggestions. Sorry Netro does not have plans to support home assistant.

Thanks,

Wency

Netro Support

Dear customer,

Could you please let us know more details about the issue?

Thanks,

Wency

Netro Support

Hi, is impossible access app netro

Dear customer,

The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID.

If the weather forecast changes, Netro will update and recalculate the schedule.

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

Please let us know if you have further questions.

Thanks,
Netro Support

Thanks,

Wency

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Please let us know if it works.

Thanks,

Netro Support

Dear customer,

Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

To cancel the rain delay restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific restriction, it will give you the option to cancel the restriction. 

Thanks,

Wency

Netro Support

Dear customer,

We apologize for the inconvenience. Currently, only test users can use the Pixie z1 feature on Netro app as we are still in the process of updating the version. We have now updated your account to tester and please let us know if it works.

Thanks,

Wency

Netro Support

Dear customer,

Could you please check the smart watering level of your zones? If it is the basic level, the smart zone schedule will not override your own programmed schedules.  You will need to add programs manually.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Hi Francesco,

We can help change the location info from our server side. Please let us know if you have any further questions.

Thanks,

Wency
Netro Support

Hi Christophe,

Our R&D are looking into it and will get back to you later.

Thanks,

Wency

Netro Support

Dear customer,

As a workaround, you can go to setting->preferences->scheduling->rest time and set your preferred soak time.

Thanks,

Wency

Netro Support

Dear customer,

No, connecting the Netro Pixie Z1 to WiFi and the app requires the use of the Netro Hub and can not be directly connected through the Netro Sprite.

Thanks,

Wency

Netro Support

Dear customer,

It seems that there might have been an accidental touch on the screen. We suggest wiping the device to prevent any moisture or dirt from accidentally affecting the display. It's possible that this issue could be due to the relatively humid conditions in your city. Please ensure that the environment where Spark is located is kept somewhat dry and avoid exposing it to water.

Thanks,

Wency

Netro Support