To the Netro community:

We are excited to introduce our new products, the Netro Zigbee Hub and the new smart timer Pixie-Z1. They combined deliver a different experience of smart watering system. 

The Netro Zigbee Hub hosts a long-range local Zigbee network that links all the end devices. It connects to your router (wireless or wired) to transfer data between the end devices and the Netro cloud service. The Hub will work with all our Zigbee products including the new timer Pixie-Z1(introduced below) and the new soil moisture sensor coming this year, as well as the new 4-Zone sprinkler controller and the new weather sensor coming next year.

The new host timer Pixie-Z1 is re-designed from the original Pixie timer in many ways:

1. Always online for instant quick runs. No more sleep mode

2. Powered by two AA alkaline batteries with approximately one year of battery life. Notifications on low battery

3. Supports Google Home and Google Assistant

The Netro Zigbee Hub and Pixie-Z1 are expected to ship in September. To join the Tester program please email to info@netrohome.com and we will send you a discount code in return for feedbacks.

Thanks, 

Netro Inc

Hi Ken,

We will forward the request to support Home Assistant to our R&Ds.

Thanks,

Wency

Netro Support

Hi Andy, 

We did not reproduce the same issue. We just checked your schedules and it looks good now. Could you please keep monitoring your device and let us know if it still has issues. 

Regards, 

Wency 

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

Hi Jean,

Please try leave the sensor under direct sunlight for several more days. 
If you have traditional incandescent bulb lamp, you can also put the sensor solar panel closely under the incandescent bulb for severl days. 

Please let us know if the sensor still not get charged after a week. 

Thanks
Wency 
Netro Support

Hi Angel,

This is how the self learning feature works: Netro's self-learning feature will update the model based on your soil type and data, for example, weather data.  It may take two weeks to complete the learning progress. 

Thanks,

Wency

Netro Support

Hi Angel,

Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.


Thanks,
Wency
Netro Support

Hi Green,

We checked the smart zone feature is disabled for your zones. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain.

Your program is only in effect during May~October so there are no programs recently. Please let us know if you see any further issues.



Thanks,

Wency

Netro Support

Dear customer,

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.

Thanks,

Wency

Netro Support

Hi Vanina,

Are you using pump or master valve? We are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Fernando,

1.We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. Please let us know if you are interested in trying this feature and if yes we will enable it internally for you. In the next app release there will be a public on/off control for this feature.

2. We have updated the station ID for you now.

Thanks,

Wency

Netro Support

I had winter from November through March 

My schedule was March through October.  

So the state said next watering was in April. 

Hi Team,

I would need your help how can I take like an daily backup of my system?

I have Spark-16, Smart Watering Controller.

Or do you have any script for that then could be provide to me?

Regards, Zsolt

Dear customer,

 If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Hi Michael,

The default setting of Netro watering controller's smart watering level is advanced and your zones will be watered automatically by Netro with smart schedules.

Netro will do everything for you, like skipping smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

If you selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour, Netro will break the watering into many pieces to avoid water runoff.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Hi Neil,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Hi Phil,

Netro doe not have distributors in the UK. Currently, Netro sensor Whisperper is  available on our own website https://netrohome.com

We offer Free on orders over $150, otherwise $25* in the UK.

Thanks,

Wency

Netro Support