Hi Nguyễn,

When you start manual watering, did you received a notification "Starts in -- mins"? It is possible that you Pixie timer is in sleep mode. 

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.

Therefore, when you start a manual run, the timer is most likely in sleep mode and the status is "pending."  It will have to wait until the next sync-up to start the watering. 

Thanks,

Netro Support

Hi Nguyễn, 

We have the beta version of v3.0.1 on Google play which should fix this issue. Could you please let your customer join the tester program and try it to see if it works? 

Thanks, 

Netro Support

Hi Darren,

It is possible the battery is complete out and they need to be recharged. The sunlight in the winter is very week but that should improve in spring. Do you have an incandescent lamp, if so you can use it to charge the sensors for 3 days and they should be back to live.

Thanks,

Netro Support

Hi August，

Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id for you from our server side.

Thanks,

Netro Support

Dear customer,

You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be accessible when you join the Beta tester program on Google play. We will also launch the official 3.0.1 this week and you should be able to use it as a regular user too.

Thanks,

Netro Support

Hi Jamie,

We have fixed this issue and could you please login your account to see if it works now?

Thanks,

Netro Support

Hi Ben,

Netro sever side gets/updates weather information every early morning at 4 am. If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. Please let us know if it works.

Thanks,

Netro Support

Hi Helidoro,

Do you see the loading icon if you start manual run from the Home page? Could you please send us the screenshot of the loading icon to support@netrohome.com? 

Thanks,

Netro Support

Hi Anthony,

We checked your device and it is in idle mode. This might be a bug and we have enabled your device now. Could you please try again to check the wifi status?

Thanks,

Wency

Netro Support

Dear customer,

If you remove the wire for station 3 from the controller, then start watering other stations for example station 2 or 4, does station 3 start to water?

Thanks,

Netro Support

Hi Juan,

It is probably the sensor is out of battery so it does not report data. Please leave the sensor under sunlight for 3~5 days to check if it works.

Thanks,

Wency

Netro Support

Hi David,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Luis,

It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Thanks

Wency

Netro Support

Hi Jiang,

Thanks for reporting this issue and we will fix this issue in the next release of the app.

Thanks,

Wency

Netro Support

Hi Scott,

When the app says the Netro controller is watering,  was it opening the valves？How many of your zones have this issue?

Thanks,

Wency

Netro Support

Hi Gaspare, 

We have added the station id IVALDE12 from our server side for you. The current version app has a bug and wil be fixed in our next release. 

Regards, 

Netro Support

Dear customer,

Are you adding an existing sensor to your Pixie timer or moving standalone sensors to a zone?

To move the stand alone sensor to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your timer, then tap the "+" button on the upper right corner,  go to Add a Product->WifiDevice-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

Please let us know if it works.

Thanks,

Wency

Netro Support