User profile photo

Nora Li

居住在: 嘉兴市, Zhejiang Sheng, CN
使用: PIXIE-1

话题

回复

Orario programma intelligente

6
Nora Li
更新时间 2024-06-17 08:25:55
Dear customer, You can set restrictions during a specific time period to avoid watering at non-scheduled times. Our preferences are based on users' preferred watering times…

Change whisperer mode
6
Nora Li
更新时间 2024-06-17 08:23:14
Dear customer, The transfer you have requested is currently only supported from the background.  You can send an email to support@netrohome.com, describing the specific dev…

Need a notification, other than in calendar, when watering doesn't work.
6
Nora Li
更新时间 2024-06-17 08:19:01

Dear customer,

If Pixie has not contacted the server for over 24 hours, it will be considered offline. 

Thanks,

Netro Support


My New Whisperer 2 doesn't switch on
6
Nora Li
更新时间 2024-06-14 08:19:23
Dear customer,

Our Netro support has also received the email and will follow up with you after the sale.

Thanks,

Netro Support

My zone is leaking water even when it’s not running.

6
Nora Li
更新时间 2024-06-13 07:02:59
Dear customer, You could replace the malfunctioning water valve in the problematic zone with a functioning one to validate it. Afterwards, could you please report t…

Where to see Whisperer data collected in the Netro App ?
6
Nora Li
更新时间 2024-06-11 02:16:43
Dear customer, Glad to hear you have solved the problem. If you have any further concerns or questions, please don't hesitate to contact us. Thanks， Netro Support …

Pixie Hose Faucet Timer
6
Nora Li
更新时间 2024-06-07 05:50:00
Dear customer, Could you please let us know how long the red light lasts? Also, could you send us the video to support@netrohome.com? This can help us solve your problem mo…

Water timer pixie
6
Nora Li
更新时间 2024-06-07 05:44:05
Dear customer,  We have adjusted the watering duration up to 2 hours. However, currently, it is ready for beta testing. If you are interested in trying this feature, we wi…

Rainbird R Van rotator
6
Nora Li
更新时间 2024-06-07 03:21:55
Dear customer, We sincerely apologize for not testing whether the Rainbird R-Van rotator is compatible with a rotor head. You can test it for yourself. Thanks Netro …

Shut off one zone
6
Nora Li
更新时间 2024-06-07 02:04:14
Dear customer, Could you send us the problem to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Problem with flow interruption

6
Nora Li
更新时间 2024-06-05 08:16:17
Dear customer, Could you send us the problem to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Rainbird R Van rotator
6
Nora Li
更新时间 2024-06-05 08:06:08
Dear customer, Our controller can easily replace Rain Bird systems and is operated through the app, eliminating the need for rotary switches. Thanks Netro Support …

Rain skip only
6
Nora Li
更新时间 2024-06-05 06:33:51
Dear customer, You can enable basic level selection for Smart Zones to avoid scheduling on rainy days and prevent the generation of a Smart schedule. Thanks Netro Su…

Pump shuts off after 5-10 mins
6
Nora Li
更新时间 2024-06-05 06:32:17
Dear customer, Do you use a DC power supply?  Can you send us the problem to support@netrohome.com with your registered Netro account email? We will have our technician…

Sensori funziona anomala
6
Nora Li
更新时间 2024-06-05 06:17:31
Dear customer, Could you send us the problem to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Mutiple Zone runing at the same time and half the zone (6-12) not actually running
6
Nora Li
更新时间 2024-06-05 06:12:27
Dear customer, Could you send us the problem to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Cant connect
6
Nora Li
更新时间 2024-06-05 06:11:11
Dear customer, The Pixie-z1 can be located up to 25 meters away from the hub. Could you send us the problem to support@netrohome.com with your Netro account registered…

one zone not opening

6
Nora Li
更新时间 2024-06-04 08:34:28
Could you send us the problem to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Netro Support …