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Wency Pan


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How to convert sunlight to something useful like hours
19
Wency Pan
更新时间 2022-06-22 07:18:18
Hi Ethan， Netro does not calculate how much hours of sunlight each week/month/year. I will forward your request to our R&D and we will discuss about it. Thanks…

Controller offline every few days / minutes - no longer turns water on
19
Wency Pan
更新时间 2022-06-21 08:55:53
Hi Ken, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wency…

Irrigation cancelled over the last 2 days
19
Wency Pan
更新时间 2022-06-21 08:50:36
Hi Alfonso, I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manua…

Wunderground
19
Wency Pan
更新时间 2022-06-20 08:46:07

Hi Joachim,


We have updated it for you now.


Thanks,

Wency

Netro Support

New Home Owner
19
Wency Pan
更新时间 2022-06-20 08:45:11
Dear customer, Please follow my below instruction to do soft reset of the device and you can use your Netro app account to add this device as new to your own account. …

Sometimes Zone 1 is 2?
19
Wency Pan
更新时间 2022-06-20 08:43:43
Hi Alan, If you remove the wire for station 1 from the controller, then start watering other stations for example station 3, does station 1 start to water?  …

Discover/Irrigation

19
Wency Pan
更新时间 2022-06-20 08:41:44

Hi Jean,


Do you mean the value for weekly irrigation is too small to see?


Thanks,

Wency

Netro Support


Smart schedule, cutting times in half?
19
Wency Pan
更新时间 2022-06-20 08:39:56
Hi Steve, Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several smal…

Not working
19
Wency Pan
更新时间 2022-06-20 08:36:08
Hi Victor, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks…

Barbara
19
Wency Pan
更新时间 2022-06-20 08:35:12
Hi John, Could you please send us email to support@netrohome.com with your email? We will have our technician look into this issue.    Thanks…

Hydretain schedule
19
Wency Pan
更新时间 2022-06-20 08:34:30
Dear customer, Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to decrease the watering amount ,…

end Battery life?
19
Wency Pan
更新时间 2022-06-16 05:41:33
Hi Jacques, Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?  Thanks, Wency Netro S…

Caution or error sign
19
Wency Pan
更新时间 2022-06-16 02:16:01
Hi Rudy, Could you please do a manual run test, see if there is water come out when your manual run start to water.  Thanks, Wency Netro Support …

I live in Laguna beach
19
Wency Pan
更新时间 2022-06-16 02:14:47

Dear customer,


We have received your phone call and we will help you with the setup.


Thanks,

Wency

Netro Support

Weather Underground

19
Wency Pan
更新时间 2022-06-15 03:02:08
Dear customer,   We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the …

Wifi netro
19
Wency Pan
更新时间 2022-06-15 02:58:07
Hi Jim, Could you please send us the screenshot of "need wifi to make the change" to support@netrohome.com with your Netro account registered email? We will have our te…

Water Bill Killing Me
19
Wency Pan
更新时间 2022-06-15 02:50:22
Hi John, Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to reduce the watering amount, you can …

multiple zones starting at the same time
19
Wency Pan
更新时间 2022-06-15 02:45:08
Dear customer, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. Thanks, Wency Netro Support …

Your change will be effective in a few hours
19
Wency Pan
更新时间 2022-06-14 07:45:05
Hi Jen,   By default, Netro updates watering schedules within seconds, not hours and refreshing the home page should work. Please let us know if this issue happ…

Your change will be effective in a few hours
19
Wency Pan
更新时间 2022-06-14 06:49:23

Hi Jen,


Our R&D are looking into this issue now. Did you successfully skipped the schedules later?


Thanks,

Wency

Netro Support