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Wency Pan


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Cannot connect
19
Wency Pan
更新时间 2023-05-24 00:40:20

Hi Jerry,


Our R&D are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

Strange watering cycle
19
Wency Pan
更新时间 2023-05-23 01:26:09
Hi Joe, The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather provide…

Mismatch zones/times
19
Wency Pan
更新时间 2023-05-23 01:24:46
Hi Jose, Could you please send us an email to support@netrohome.com with your Netro account registered email and a screenshot of this issue? We will have our technician…

App Showing Ofline
19
Wency Pan
更新时间 2023-05-23 01:22:32
Hi Katie, Could you please go to Settings->Controller->Change wifi network/password and let us know if it works? Thanks, Wency Netro Support …

Watering problem
19
Wency Pan
更新时间 2023-05-23 01:20:22
Dear customer, Do you mean Netro smart watering? For more information about Netro smart watering, here is an article about Netro three watering modes which might be hel…

Problem in Netro app in my iPhone
19
Wency Pan
更新时间 2023-05-19 08:42:52
Dear Manel, Thanks for reporting this issue and this bug will be fixed in the next release of the app. Now you can check the notification now.  Thanks, Wency …

Can we get a dark mode for the Android app?

19
Wency Pan
更新时间 2023-05-18 02:40:32

Hi Richard,


Thanks for your suggestion and I will forward it to our R&D.


Thanks
Wency, 
Netro Support

Days not appearing on 6-days a week schedule
19
Wency Pan
更新时间 2023-05-18 02:39:44
Hi Rec, Could you please send us email to support@netrohome.com with your Netro account registered email? We will check the schedules for you. Thanks Wency,  Netro Su…

Whisperer wifi connection
19
Wency Pan
更新时间 2023-05-16 02:02:55
Hi Jim, You will need to press the button 5-6 times to reset the sensor: 1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off …

Can't keep a zone from coming on with others. Not the selenoid.
19
Wency Pan
更新时间 2023-05-15 00:49:29
Hi Kirk, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks W…

Please add Jerusalem Sage to plant library
19
Wency Pan
更新时间 2023-05-15 00:48:42

Dear customer,


Thanks for reporting and we will update it soon.


Thanks,

Wency

Netro Support

Whisperer wifi connection
19
Wency Pan
更新时间 2023-05-15 00:46:54
Hi Paolo, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks …

Nitro speak to system
19
Wency Pan
更新时间 2023-05-15 00:45:55
Dear customer, The manual run feature has been updated. Users can water a single or multiple or all zones with the manual run feature. To water the selecte…

Corresponding Humidity Range for ECO watering
19
Wency Pan
更新时间 2023-05-11 01:29:12
Dear customer,  If you have multiple types of plants in one zone, it's recommended to use the plant that needs most of water as the main species. For grass, we suggest …

Sprinklers stop working in all zone
19
Wency Pan
更新时间 2023-05-11 01:22:39
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

No light
19
Wency Pan
更新时间 2023-05-11 01:22:16
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Whisperer GPS error
19
Wency Pan
更新时间 2023-05-11 01:21:43
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Watering adjustment in whisperer sensor
19
Wency Pan
更新时间 2023-05-10 09:04:02

Dear customer,


For grass, we suggest setting 90% to Skip and 60% to Add.


Thanks,

Wency

Netro Support

Rain delay
19
Wency Pan
更新时间 2023-05-08 07:31:21
Hi David, To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tap on the specific restri…

Registrazione utente finale con utente master
19
Wency Pan
更新时间 2023-05-08 07:30:12
Dear Francesco, Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared us…