New Whisper not reporting

I recently ordered a second whisper and installed it the same way as the first one I received (which is still working fine)  It connects just fine and I can even change the color of the LED for a while.  But it reported only once to the app and that was it.  I have tried reconnecting it to WiFi, I even deleted it in the app and reinstalled it with no success.  After the initial connection it seems to just stop working.

回复来自 Netro

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Netro
更新时间 2019-09-05 19:19:14

Dear Derrick, 


I found only one sensor under your account with name "Drip sensor", and it works normally. Could you re-install the sensor again if you have deleted it, such that we can check its details? Please make sure your sensor is not too far from you routers. You could press the reset button twice to make Whisperer sensor report a data immediately. If it's our product's problem, we will ship a replacement to you. 

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49
Derrick
2019-09-06 12:42:30  
I added the sensor back to my account and forced a report, I'll let you know if it reports again.

49
Derrick
2019-09-06 15:55:32  
So far so good... Strange

49
Derrick
2019-09-07 22:11:39  
It's not working again, it worked for a day and just stopped reporting again.

49
Derrick
2019-09-17 12:01:25  
It hasn't reported in 2 days now