Pixie - Z1

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

回复来自 liyi

6
liyi
 更新时间 2025-01-17 03:30:06 UTC

Dear customer,


Your unit may not be faulty. We noticed that there are currently no Pixie-Z1 devices under your hub. Could you please confirm whether you accidentally deleted your Pixie-Z1 device? If so, you may need to rebind it.


Thanks,

Netro Support

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10
Steve Inwood
 2025-01-19 08:15:13 UTC  
As i said in first email, it won't connect !!!!

6
liyi
 2025-01-22 02:05:22 UTC  
Dear customer,

Please install the Zigbee Hub first, then add the Zigbee Pixie Z1. Here are the digital manuals and installation demonstration videos.

1. Hub Installation:

Digital Manual:
https://netrohome.com/usermanual/usermanualhubz1.pdf
Demonstration Video:
https://youtu.be/W0l-uWh8T-c

2. Pixie Z1 Installation:

Digital Manual:
https://netrohome.com/usermanual/usermanualpixiez1.pdf
Demonstration Video:
https://youtu.be/A6Iz_vN7ZKQ

Thanks,
Netro Support