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Pixie

Charles Schatz
更新时间 2023-08-12 15:53:10 UTC 
How do I synch my pixie without having to wait for the scheduled time?
浏览: 1328   回复: 1

My Netro Sprite-12 is not connecting to the cloud

Kay Fluhr
更新时间 2023-08-11 17:07:54 UTC 

Hi there

also calling from Spain. Since today my Netro device is not connecting to the cloud. Re-assigning to WIFI via the APP is not working.

In my network + configurations nothing has changed.

Can you check maybe log file on your side?

Serial No of the device is cc50e34a7616

Strangely my Netro hubs are working.

UPDATE: reconnecting with an Android app + device worked like a charme. BUT if I start watering manually the watering is not starting, status is showing "communicating" for ages also after restarting devices many times.

浏览: 1326   回复: 2

technic support

Isabel Santillan
更新时间 2023-08-11 07:07:33 UTC 

My Netro control does not conect to internet. I think is broken. Do you know if there is any technical support in Spain to repair it?

Thank you

浏览: 1279   回复: 1

Calendar View

John Kollehner
更新时间 2023-08-10 11:23:26 UTC 

Netro Support Team,


Where do I find the calendar view?    Is it the schedule icon on the bottom of the home screen?


I simply want to view when my sprinklers will run in the future when using "smart watering", "level: advanced".


I find that trying to find answers to questions when I am limited to community postings is cumbersome.   A good detailed manual would be very beneficial.


John Kollehner

Houston, Texas




浏览: 1355   回复: 1

Spark and Sensors

C He
更新时间 2023-08-10 06:45:57 UTC 
话题: Netro App

Hi all,

I use 1 Netro Spark with 2 Whisperer sensors.

All devices are added to the app and i can see in the app.


In the app I can open by dropdown on top the Spark OR the Sensors. When i open there the Spark and go to setup, then i can can see the entry sensor, but the i can not add the sensors i have. 


I want to connect the sensors to the spark and the spark should Start the watering in relation to the real condition measured from the sensors. 


But how to connect the Whisperer to the Zones? 


Thanks for support!

浏览: 1435   回复: 1

Option to Manually Run a designated Program with Alexa control

Louise Brinkman
更新时间 2023-08-10 05:52:23 UTC 
Have just installed the NetroHome Spark 16 station unit. All working, connected to wifi and Alexa.  Have written a Program called "A" to water zones 2-8 for 6 minutes, however, I do not want it to water according to a set time on any given day but when I choose to manually run the program  via voice through Alexa.  I've disabled smart watering on all my zones.  I've saved the program but Alexa does not support "open NetroHome and run program A"...how would I manually word it to Alexa to water zones 2 to 8 manually?  Or, how to save a "manual" program that I can run at whim via the app but preferably through Alexa when I choose to run it (without start times etc)...the app clearly allows a manual run but I don't want to run all 16 zones for certain minutes...just zones 2-8 for the same amount of time when I choose without commanding Alexa for individual zones or configuring through the app every single time....I bought the unit for voice control with Alexa, I don't want to fiddle with phone app each time. Please advise how to save a manual program without a regular start time that I can easily use with Alexa (I can write a custom command Alexa routine to run it).  Thank you in advance and looking forward to figuring this out.
浏览: 1365   回复: 1

App is not installing

Martin Trevino
更新时间 2023-08-09 16:40:50 UTC 
话题: Netro App
Your updated 3.2.0 app is hung.  Not installing on my iphone.
浏览: 1375   回复: 1

Cambio wifi

jmgrau
更新时间 2023-08-09 15:10:03 UTC 

Hola buenas tardes, he intentado cambiar la red wifi pero siguiendo las instrucciones, la red Netro-xxx no aparece.

Ahora la luz no parpadea y está fija pero fuera de línea.

Espero su ayuda.

Gracias 

浏览: 1190   回复: 1

We had 4 inches of rain

Jay Fahar
更新时间 2023-08-09 03:08:18 UTC 
Netro started watering my lawn this evening despite havng four (4") inches of rain all day today! I thought Netro has the mechanism andthe technology to detect rainfall and stops watering when there is heavy rain!?
浏览: 1408   回复: 2

Continued watering if offline?

Drew M
更新时间 2023-08-08 17:48:40 UTC 
My watering hub is offline. I’m away from home. Will it continue to water?
浏览: 1298   回复: 1

App show’s pending message

Greg Jones
更新时间 2023-08-07 18:46:13 UTC 
The app always shows a “1” indicating that there is an unread message.  I have opened any and all messages and can’t get rid of it…am I missing something?
浏览: 1454   回复: 1

Offline / online notifications

David H
更新时间 2023-08-04 17:15:09 UTC 
话题: Netro App

Hi, what causes this and any suggestions to resolve?

I have unplugged it and plugged it back in. Still does it. 


浏览: 1445   回复: 1

Date format

Bob Howard
更新时间 2023-08-03 23:27:42 UTC 
话题: Netro App

How do I change the date format from American? In Australia we use the following format: DD/MM/YYYY. Shouldn't the app be set to read the default setting of the phone?

浏览: 1508   回复: 1

Using Bootlace ferrules.

Bob Howard
更新时间 2023-08-03 06:36:09 UTC 
话题: 安装
I'd like to use bootlace ferrules for all the wiring to the sprite as shown in your installation video (power connection). I'm using 0.5mm² x 7 core cable and 0.5mm² bootlaces and the unit won't grip them. I've tried other sizes with the same result. What size ferrule is required?
浏览: 1807   回复: 1

Manual Run, 1 zone is not stopping

Atif Siddiqui
更新时间 2023-08-02 04:51:58 UTC 

Hi, I installed the Sprite Netro today. Did a manual test. 


All zones worked fine except one of the zones started running but is not stopping. App shows stopped but the water keep going. 


Any ideas? Is it the metro issue or sprinkler valves? I powered off the Netro but still the water keeps on going.

浏览: 1386   回复: 1

Need a big red button on the home page of the app that says stop all watering for today.

Brian Brun
更新时间 2023-08-02 01:14:30 UTC 
话题: Netro App
Once you have programs setup to do your watering, you hardly ever get into this app unless you need to stop watering, change the program, or test a zone with a broken/fixed head. My biggest complaint about this app is that when I need to stop watering for the day (for various reasons), I have to remember how to do that in the Netro app, and fumble through menu after menu to figure it out, because I do not use it every day. I just want to stop the dang watering for the day. There needs to be a button right on the first page that comes up to stop or suspend all watering schedules for the day. I told Moen if they put that in there app, I will switch in a heart beat. Giving you the opportunity to keep a customer and put into your app. 
浏览: 1560   评论: 1

Allow manual run without needing to enable the system

Tim Quach
更新时间 2023-08-01 08:02:49 UTC 
话题: Netro App

Hi,


In Perth Australia, we disable reticulation in winter, sure to winter rains.


In some cases, I've needed manual water parts of the garden sure to warm weather and lack of rain.


In order to do so currently, I need to set the system to enabled,  perform a manual run, and then remember to disable the system again. Sometimes I forget to do the last bit.


Can we allow for manual run without needing to enable the system?

浏览: 1332   回复: 1

Netro phone app won't open

Christopher Scarborough
更新时间 2023-07-30 23:32:37 UTC 
话题: Netro App
Netro app won't open... It opens then closes. I tried uninstalling and reinstalling.  Cleared data. App still won't open. I only have access throughout the beta web app
浏览: 1365   回复: 1

Netro Sprite 6 valve won’t stop

Alberto Casu
更新时间 2023-07-29 19:25:45 UTC 

I just replaced my sprinkler controller with a new Netro Sprite 6.

Using both a programmed or a manual start, all valves don’t stop unless I remove power to the Sprite.

During a program, where I planned the zones to run sequentially, the zones activate one after the other without stopping and causing the zones to loose pressure and be unable to complete.


On the FAQ, it says to remove power to stop the zone, which actually stop all the watering, but this it totally unusable to me.

I am using the European version with the provided power supplier. I am based in Italy.



Can you please help?

Thank you!

浏览: 1592   回复: 2

Netro - Stopped Working and won’t power up

John Loethen
更新时间 2023-07-25 14:04:38 UTC 

Been a Netro customer for a while and pretty handy. I have three different Netro controllers and my oldest one just stopped working and won’t power up… I have verified the power at the outlet and have changed out the power supply with another 24v power supply that I know works. Still the controller will not power up. 


Let me know if anyone else has suggestions. 


Thanks!


John in Lincoln, NE



浏览: 1409   回复: 1