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Wency Pan


Answers

Power device heat

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Wency Pan
Updated at 2022-07-12 06:21:20 UTC

Hi David,


Are you using Netro power adapter or a third party power adapter? Is it 220VAC->24VAC transformer?


Thanks,

Wency

Netro Support

Want to use two controllers

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Wency Pan
Updated at 2022-07-12 06:18:34 UTC

Dear customer,


Yes you can run a Sprite and Spark on the same location as long as there is wifi connection.


Thanks,

Wency

Netro Support

WU weather provider question

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Wency Pan
Updated at 2022-07-12 06:17:21 UTC

Hi Weston,


Could you please send us email to support@netrohome.com with your Netro account?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Zones cut out

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Wency Pan
Updated at 2022-07-08 08:23:07 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Smart watering settings

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Wency Pan
Updated at 2022-07-08 08:21:51 UTC

Dear customer, 


Smart watering depends on many factors, for example, rain, evaporation, soil type. Fully shaded results in less water. 


If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks, 

Wency 

Netro Support


Manual runs overriding schedule

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Wency Pan
Updated at 2022-07-08 08:17:59 UTC
Dear customer,

Thanks for your request. Our R&D are looking into it。

Thanks,

Wency

Netro Support

Netro Smart Sprinkler Controler

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Wency Pan
Updated at 2022-07-07 06:09:33 UTC

Dear customer,


Yes. You can add multiple device in one Netro account. 

Please go to your Netro app home page, there is a "+" button on the right top corner, you can add new device from there. 
And you can switch between devices by tapping on the device name on the home page. 

Thanks
Wency
Netro Support
 

eater flow meter

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Wency Pan
Updated at 2022-07-07 06:08:35 UTC

Hi Corneliu,


Currently we do not support flow meter. I will forward your request to our R&D. 


Thanks,

Wency

Netro Support

Why can’t I set a run for more than 60 minutes

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Wency Pan
Updated at 2022-07-07 06:05:36 UTC

Hi Ethan,


We will increase the max manual run to 2 hours in the future release.


Thanks,

Wency

Netro Support

longer historic data

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Wency Pan
Updated at 2022-07-07 06:04:47 UTC

Hi Jose,

 

Currently it is not available to view the data more than 1 year and I will forward your request to our R&D.

 

Thanks,

Wency

Netro Support

 

Login Error: Can't find user

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Wency Pan
Updated at 2022-07-04 06:40:04 UTC

Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.

 

Regards, 

Wency

Netro Support

Dark Mode and/ or Font size

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Wency Pan
Updated at 2022-07-01 02:16:01 UTC

Hi Kirk,


Thanks a lot for your suggestion and I will forward it to our R&D.


Thanks,

Wency

Netro Support

iPhone app crashes after making changes via website if you select "Weather flow PWS" for provider

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Wency Pan
Updated at 2022-07-01 02:13:02 UTC

Hi Jeff,


Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. If you want to change Weather underground station ID, you can let us know. We will change for you. 


Thanks,

Wency

Netro Support


Whisperer

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Wency Pan
Updated at 2022-07-01 02:11:41 UTC

Dear customer,


Yes we recommended using sensors for grass, annual and perennial but not for trees or shrub as their roots are too deep for the sensor to measure the moisture.


Thanks,

Wency

Netro Support

Pump Problem

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Wency Pan
Updated at 2022-06-29 05:31:31 UTC

Dear customer,


We have received your email and we will get back to you soon.


Thanks,

Netro Support

Weather accuracy

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Wency Pan
Updated at 2022-06-29 03:11:04 UTC

Hi Rafael, 


You can setup your IFTTT applets to use the Netatmo weather data. 


1. Go to ifttt.com and click on "Sign up" create an IFTTT account. Then login with your username and password. 
2. Search for "Netro" and go to the Netro service page, or visit Netro Service directly.
3. Click Netatmo Weather station in the listed services.
4. Select a Netro's build-in applet and then select “Click to connect” to active the Netro service. You will be brought to the web login screen for Netro's web app. Please login with your Netro account name and password. 
5. Follow the steps to login your Netamo account.
6. Select a Netro's build-in applet and save the settings.

For more information, please visit the following webpages: https://netrohome.com/en/shop/user_guides/6 


Thanks, 

Wency 

Netro Support

Weather accuracy

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Wency Pan
Updated at 2022-06-28 07:26:22 UTC

Hi Rafael,

 

Thanks for your suggestion and I will forward it to our R&D.

 

Thanks,

Wency

Netro Support


Controller shuts valve off after One minute

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Wency Pan
Updated at 2022-06-28 07:21:44 UTC

Dear customer,


Do you have a master valve or a pump? Could you please do a test: Manually water each zone for several minutes with 1 minute intervals and check if every zone shuts off after 1 minute every time? 


Thanks,

Wency

Netro Support


New Whisperer Issue

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Wency Pan
Updated at 2022-06-28 07:20:05 UTC

Hi Alfonso,


We checked the sensor data and it looks normal now. We will keep monitoring the sensor data.


Thanks
Regards, 
Netro Support

Change manual run back

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Wency Pan
Updated at 2022-06-28 07:17:49 UTC
Dear customer,

We have updated the manual run feature and please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". We are still improving this manual run feature and the final version will be similar as the previous one.

Regards,

Wency

Netro Support