Dear Mark,

I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).


To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Pixie, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).  

Sorry we did not receive your email. Are you sending it to support@netrohome.com?

Thanks,

Wency

Netro Support

Dear customer,

Could you please go to settings->controller->change wifi network/password to change the WiFi network for the device and see if it works?

Thanks,

Wency

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The variation in color is dependent on the size of the data values, with larger values resulting in darker colors. The color is directly related to the percentage of data. 

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

We have noticed that on November 7, 2023, at 13:52, the device was set to StandBy mode, and on November 8, 2023, at 12:00, it was switched to Online mode, so there is no watering in the morning of November 8.

For preference settings, Netro will try to water during your preferred time. However, if watering is required on a particular day and it hasn't occurred within the preferred time, it will still water your zones regardless of you preferred watering time. 

If you have any further questions or concerns, please feel free to let us know. 

Thanks,

Wency

Netro Support

Dear customer,

We will forward your suggestion to the R&D staff for discussion. Thank you again for your suggestion.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Wency

Netro Support

Dear customer,

It's possible that the device went offline before entering standby mode, so there are pending schedules that haven't been executed locally on the device. 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Yes the Netro software is affected by official time changes, such as the transition to daylight saving time, which may result in a one-hour shift compared to standard time.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear MB,

Currently, Netro can only run one zone at a time, so different zones for the same time cannot be created. 

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Regarding your feedback on the app interface, our R&D is currently discussing it. We will get back to you with further updates. Thank you for sharing your thoughts with us. 

Thanks,

Wency

Netro Support

Dear customer,

Is your App the latest version? Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

We have also received your email. We noticed the device is now online. Does the problem still exist?

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

You can find the working temperature for the sensor: 10° to 120℉ / -12℃ to 50℃. It is Okay to place the sensor outside during winter.

Thanks,

Netro Support

Dear customer,

A hub can connect multiple Pixie-Z1 devices, but each Pixie-Z1 is independent and requires separate control for each device.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

When Netro controller finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:
1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)
2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.
Please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Sorry, we are unable to waive the shipping fee. Netro offers free shipping on orders over $150, otherwise $25* for the UK.

Currently, we only offer free shipping orders within the United States and China. The $25 shipping fee includes the cost of transportation from our overseas warehouse to the UK warehouse, as well as customs fees.

Thanks.

Wency

Netro Support