Hi Chris, 

Could you please send us a picture of the unit when it is connected with the hose to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 

Thanks 

Wency

Netro Support

Hi Cindy,

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Hi Miro,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Hi Jim, 

You can view the estimated water consumption in the Discover page. However, it is the estimated water consumption which is not accurate. We will check the data from our server side and send you the past 90 days' data. Could you please send us email to support@netrohome.com and confirm if the zone area in the Netro app is correct? 

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks, 

Wency 

Netro Support

Hi Sarah,

You can check the user guides for IFTTT in this link and find the sensor data trigger:

https://netrohome.com/en/shop/user_guides/6

Please let us know if it works and in which step you failed.

Thanks,

Wency

Netro Support

Hi Ethan,

I will forward you request to our R&D. We will discuss about it.

Thanks,

Wency

Netro Support

Hi David,

If you can hear the noise five meters away, it is not normal.

Thanks,

Wency

Hi Ethan,

Currently we do not support watering more than 60 minutes in manual run. As a workaround,  you can create multiple programs through Settings->Programs to increase the watering time.

Thanks,

Wency

Netro Support

Hi David,

Are you using Netro power adapter or a third party power adapter? Is it 220VAC->24VAC transformer?

Thanks,

Wency

Netro Support

Dear customer,

Yes you can run a Sprite and Spark on the same location as long as there is wifi connection.

Thanks,

Wency

Netro Support

Hi Weston,

Could you please send us email to support@netrohome.com with your Netro account?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer, 

Smart watering depends on many factors, for example, rain, evaporation, soil type. Fully shaded results in less water. 

If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks, 

Wency 

Netro Support

Thanks,

Wency

Dear customer,

Yes. You can add multiple device in one Netro account. 

Hi Corneliu,

Currently we do not support flow meter. I will forward your request to our R&D. 

Thanks,

Wency

Netro Support

Hi Ethan,

We will increase the max manual run to 2 hours in the future release.

Thanks,

Wency

Netro Support

Hi Jose,

Currently it is not available to view the data more than 1 year and I will forward your request to our R&D.

Thanks,

Wency

Netro Support

Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.

Regards, 

Wency

Netro Support

Hi Kirk,

Thanks a lot for your suggestion and I will forward it to our R&D.

Thanks,

Wency

Netro Support