Hi Ken,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Alfonso,

I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks,

Wency

Netro Support

Hi Joachim,

We have updated it for you now.

Thanks,

Wency

Netro Support

Dear customer,

Please follow my below instruction to do soft reset of the device and you can use your Netro app account to add this device as new to your own account.

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button)
5.Wait for 5 seconds. This should set the light to slow blinking and your device is in HOST mode now.
 
You can add the device as new to your own Netro account.

Thanks
Regards,
Netro Support

Hi Alan,

If you remove the wire for station 1 from the controller, then start watering other stations for example station 3, does station 1 start to water? 

Thanks,

Wency

Netro Support

Hi Jean,

Do you mean the value for weekly irrigation is too small to see?

Thanks,

Wency

Netro Support

Hi Steve,

Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff.

Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Thanks,

Wency

Netro Support

Hi Victor,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi John,

Could you please send us email to support@netrohome.com with your email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Dear customer,

Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to decrease the watering amount , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Hi Jacques,

Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info? 

Thanks,

Wency

Netro Support

Hi Rudy,

Could you please do a manual run test, see if there is water come out when your manual run start to water. 

Thanks,

Wency

Netro Support

Dear customer,

We have received your phone call and we will help you with the setup.

Thanks,

Wency

Netro Support

Dear customer,

 

We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the next release.

 

Thanks,

Wency

Netro Support

Hi Jim,

Could you please send us the screenshot of "need wifi to make the change" to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks,

Wency

Netro Support

Hi John,

Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to reduce the watering amount, you can change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Dear customer,

Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.

Thanks,

Wency

Netro Support

Hi Jen,

 

By default, Netro updates watering schedules within seconds, not hours and refreshing the home page should work. Please let us know if this issue happens again.

 

Thanks,

Wency

Hi Jen,

Our R&D are looking into this issue now. Did you successfully skipped the schedules later?

Thanks,

Wency

Netro Support

Hi Lorenzo,

If you have a master valve in your system, you can not connect it to M slot. 

Thanks,

Wency

Netro Support