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API Error 4 - even with the example Device key

W4MSolutions
Updated at 2025-01-23 17:32:49 UTC 

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 


It is the same when we use the actual device keys for our Sprite and Whisperers 2.


Could you please help understanding why we're getting the error number 4 "invalid sensor"?

View: 2114   Answer: 1

Discount

darla
Updated at 2025-01-30 20:05:17 UTC 

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

View: 1967   Answer: 1

Door came off the unit

Michael Riley
Updated at 2025-02-19 19:52:51 UTC 
The door came off my spark 8 unit.  This made the electronics tape disengage from the base. How do I reattach that tape back into the slot.  I tried by hand but it seems impossible without detaching the motherboard and making more problems 
View: 1793   Answer: 1

Whisperer plant sensor, not showing up in app

Mike Carey
Updated at 2025-03-02 17:48:24 UTC 
I have tried to access my whisperer plants sensors, but they do not show up in the Netro app. What do I need to do to rectify this?
View: 1715   Answer: 1

Water transfer during rain

mark spencer
Updated at 2025-03-12 02:34:42 UTC 

Assumption is that rain events need to prevent / skip watering.


I have one requirement that is the opposite where if it has rained more than 5mm, i want to use my watering system to pump water for about 15 minutes from my 100,000 litre water tank to a 12,000 litre holding tank that I use for gravity fed gardens. 


Is there a way?


View: 1589   Answer: 1

Tiempo de riego

Doyle Farm
Updated at 2025-03-16 17:30:27 UTC 

Cómo puedo hacer que el programador riegue más de 60 minutos. Solo me permite 60 minutos por programa

Gracias Marcelo 

View: 1570   Answer: 1

Greenhouse

Perry en Louise Mevissen
Updated at 2025-03-22 08:43:22 UTC 
Topic: General

One of our sectors runs inside a greenhouse now. Apart from soil type and sprinkler head type, does anyone have advice how to optimise sector settings for this situation? I feel the influence of sun and normal outdoor temperature is different, and rain is completely absent in this sector. 


May I suggest to add some sector setting that it is inside a greenhouse?


Thanks

Perry

View: 1525   Answer: 1

Dutch language improvement

Perry en Louise Mevissen
Updated at 2025-03-22 08:54:24 UTC 

Some translations in the app for the Dutch language are a bit off. The wrong translation from English to Dutch is used.


For instance to save a setting in Dutch the word “sparen” is used. “sparen” in Dutch is used for instance to save money. The proper Dutch word to save a setting is “opslaan”


Another one is how “disabled” is translated. It currently says “gehandicapt” which is the Dutch word for disabled people. When a setting is disabled the proper Dutch word is “uitgeschakeld”, literally meaning off-switched


Kind regards,

Perry

View: 1560   Answer: 1

Netro Whisperer gen2 4 zones

Luca Gennuso
Updated at 2025-03-25 22:22:40 UTC 
Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.
Thank you 
View: 1542   Answer: 1

New Whispere

Jean Paul Lasserre
Updated at 2025-03-31 21:05:02 UTC 

Have a whisperer working fine.

As the battery of my second one could not be charged (even by cable) bought a new one.

The new whisperer is blinking white, the phone, the router and the new whisperer are within 3ft of each other.

Nothing happens on the appli, see only the existing whisperer not the new one.

What should I do ?

View: 1451   Answer: 1

Alexa with two Pizie

Stefano Giorgi
Updated at 2025-06-03 16:11:11 UTC 
I can't connect both of my two Pixie devices to Alexa — I can only control one.
How can I fix this issue?

Thank you.


View: 944   Answer: 1

Alessandro Mason
Updated at 2025-06-09 22:08:10 UTC 
Why do my zones only activate for 2 seconds?
View: 593   Answer: 1

Whisperer humidity always 100%

Ciccio Pasticcio
Updated at 2025-06-09 06:53:42 UTC 
I have one sensor that is controlling 5 zones, in the last few months it has rained for several days and the humidity recorded has always been 100%. For three weeks however it has not rained anymore and the soil has started to dry out and so has the garden, because the sensor continues to report 100% humidity skipping the irrigation cycle. How can I unlock the sensor humidity reading?
View: 621   Answer: 1

Netro App

Bart Abbott
Updated at 2025-06-07 12:43:42 UTC 
Could you add a pause feature in Manual run? When I am running a zone, sometimes I need to halt the run and make an adjustment or fix a leak and then turn it back on. Right now, I have to stop the manual run and then start all over. 
View: 686   Answer: 1

Indicator led is burn out

yigal
Updated at 2025-06-07 12:18:46 UTC 

My indicator led is burn out. whocan I replace it?


View: 709   Answer: 1

Continuous Monitoring?

Eric Jonsson
Updated at 2025-06-06 11:50:16 UTC 

Hello, I have activated Continuous Monitoring on my Wispering gen2 which means I should get an emediate update when the moister has changed.

But I don't get any update/ change until the aut hourly upate of the measurement is done.


View: 5096   Answer: 1

Contrôler problem

Alain Turcotte
Updated at 2025-06-06 09:41:00 UTC 
My app on my phone say that the zone is on watering but when i look outside nothing is happening !!!
View: 807   Answer: 2

Dropped wifi (2.4 Gz)

C Hill
Updated at 2025-06-06 02:10:45 UTC 
Help for my controller dropping the wifi weekly?  I have to unplug the controller to reset and wifi works.  When on vacation my controller can't be unplugged so is there a fix or work around ?
View: 789   Answer: 1

Battery Issue - Netro Stream

K L
Updated at 2025-05-25 03:09:56 UTC 
Topic: General

Dear Fellows,

I will be away for over a month and want to confirm the best practices to ensure my Netro Stream batter operates reliably throughout this period. Could you provide tailored recommendations based on my device’s current configuration and usage?

Device Details:

  • Hardware : Netro Stream 1.0
  • Firmware: 1.0.0


Please advise on any critical steps I might have overlooked. I aim to finalize my plans.

Thank you for your assistance!

Best regards,
Kelvin



View: 1097   Answer: 1

Overview with multiple controllers

Mikael Hammarin
Updated at 2025-05-26 17:18:52 UTC 

Hi

Suggestion:

It would be great if it was possible to have a better overview in the Netro app when using multiple controllers. 

For instance, we have 2x Spike 6 zone controllers and 1x Pixie in our setup and it's currently tricky to have a overview over all zones scheduled in these controllers without switching back and forth between them. If only Schedule tab would list all our zones setup in all our controllers :-)


View: 1084   Answer: 1