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Sensors missing

dano
Updated at 2025-07-06 00:06:15 UTC 

Hello,

After the winter only one of my three sensors shows in the app.  (Twisty Baby Locust).  The other two do not, and when trying to add back in the app errors out as they are already associated with my account....how do I find them and get them back?  I have charges both to ensure good power, and waited multiple day for them to sync, but still missing.


Thanks

Dan


View: 168   Answer: 1

Wifi error

nvenezia
Updated at 2025-07-02 14:51:10 UTC 

Hello,

I get this error only on a couple of zones.  See the attached photo. As you can see the zone "misc" shows error.  Any ideas 

View: 218   Answer: 2

Netro offline

Brett Gardner
Updated at 2025-01-20 00:02:43 UTC 

As previous question, netro showing offline, but green on box. Not watering.

Have reset network and reconnected. Same.

Suggestions?

Hard reset?

Regards

Brett

View: 2186   Answer: 1

Solenoid does not switch off

Nath Moyes
Updated at 2024-11-15 00:49:20 UTC 

Hello


My system has 5 solenoids.  All worked fine until recently.  One will turn on and off manually.  


However in smart timer it turns in but not off.  


How can I confirm if a app set up issue or a hardware issue with solenoid itself.  


Nath

View: 2412   Answer: 1

Netro Pixie - Winter ❄️ Is coming

Andrea DS
Updated at 2024-11-27 21:01:38 UTC 

Hi,

I have a Netro Pixie  and I was wondering if it's safe to leave it outside in the garden during the winter. The temperatures here in North of Italy can drop as low as -5°C (23°F).

Is it okay for the unit to handle these conditions, or would it be better to move it indoors to avoid any potential damage? In any case is not expected to perform any watering activity until Spring time.

Thanks in advance for your advice!

View: 2250   Answer: 1

Manual operation won’t come on

Carolyn Simmons
Updated at 2024-12-01 20:53:00 UTC 
I live in Conroe, TX and I cannot get the manual operation to come on. I’m supposed to water every 2 weeks during the winter months if I have not had rain. No rain in over 2 weeks so I need to turn it on. I do not have anything programmed right now. Any suggestions?
View: 2259   Answer: 1

Sprite / Spark and Flume

Bruce P
Updated at 2024-12-12 22:28:13 UTC 

I have a Flume on my master water meter.

Is anyone familiar with any integration between Sprite/Spark and Flume?


Thinking of scenarios like:

If Flume water is already in use heavily (can be defined) then delay watering

Logic between Flume and either Metro to help with faulty valve / leak detection based on water (augmenting Spark's*)

If Flume detects water is shut off, don't run any Netro programs


* I read in Wency's reply at (https://netrohome.com/en/forum/posts/3479/show_question) that 

"The faulty valve detection relies on monitoring the voltage and current of the water valve's operational state. As for measuring the volume of water consumed, it's a consideration for future developments."

.

View: 2211   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:38:57 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2247   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:39:48 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2404   Answer: 1

Sprite went offline

dkoford@gmail.com
Updated at 2024-12-18 02:30:29 UTC 
System went offline at 2 in the morning and I can’t get any response. Checked the outlet and it’s working. Tried to reset. Unplugged and plugged back in. Help!
View: 2315   Answer: 1

Reset, but still not connecting

lorenzo s
Updated at 2024-12-19 23:36:08 UTC 

Please help. I'll provide a reward for getting my N-12 to work.


lss

View: 2902   Answer: 1

Random Start

Mario Hardy
Updated at 2024-12-23 12:56:07 UTC 
I don’t know what’s going on my Netro spark randomly started on its own at night. 5 or 6 times a night for 1 min up to 10 min. Yesterday it ranned for nearly 90 minutes. How can I prevent this?  
View: 2168   Answer: 1

WISPERER 2 SENSOR DOES NOT MEASSURE HUMIDITY WELL

John BAIMAY
Updated at 2024-12-26 11:35:25 UTC 

One of the sensors started giving humidities form 80 yo 30% from one hour to another. I changed the position of the sensor and restarted various times. Now the sensor measures 0% humidity. 

Now after 4 days the sensor is dead. Tried charging and still doesn't start or show any life.

Any ideas to solve this problem?

Regards. 

View: 2200   Answer: 1

Zone photo

Russ McEvoy
Updated at 2024-12-28 11:29:31 UTC 

Hi,

I've just installed a Spark 16 and I'm playing with the settings. I tried out a zone photo that hasn't really worked but can't seem to find a way to delete it.

Can someone help please?

View: 2171   Answer: 1

smart solar powered netro wifi tap timers

Trevor Pfeiffer
Updated at 2024-12-26 20:05:12 UTC 

Hi do you sell the smart solar powered netro wi fi tap timers direct,i need 20 thanks 

Trevor Pfeiffer

View: 2179   Answer: 1

Zone 1 and Zone 2 are reversed

Fat Cut
Updated at 2024-12-29 07:11:04 UTC 

The two zones on the Netro Stream Smart Indoor Watering System are in reverse. When I select Zone 1 manually on the machine or from the app, the water squirts out from Zone 2. And by selecting Zone 2, the water comes out from Zone 1. Anyone else having the same issue? Is this something I can fix as a DIY, like opening the box and swapping out the two wires? 


View: 2334   Answer: 1

Smart Sprinkler Controlle starts then stops

Nigel Briggs
Updated at 2025-01-10 23:15:31 UTC 

Hi.

My controller operates but many times, rather than executing the time setting. It just cuts out? 

I do have a sensor connected but I took it out of the ground to exclude wet soil feedback 

I'm guessing there is a parameter forcing the stops? 

Could anyone give me a direction where to look? 


Thanks 

View: 2084   Answer: 1

Netro Spark problem

Russ McEvoy
Updated at 2025-01-11 17:12:27 UTC 
Topic: General

This morning my 16 zone Spark unit was showing a red LED.

The app said it was online but when I tried to manually water a zone, it just said "connecting" for the duration with nothing happening outside.

Our wifi was running as normal and the room with the controller in had a good signal.

Unplugging and plugging back in solved the problem but it doesn't leave me with much confidence of the unit if it's going to do this at a critical time of year without being noticed.

Is there a reliability issue with the latest firmware?

View: 2169   Answer: 1

Why does this thing even with everything switched off start and stop?

Nigel Briggs
Updated at 2025-01-15 10:05:07 UTC 

Why ? 


View: 2735   Answer: 1

Netro Whisperer gen2 4 zones

Luca Gennuso
Updated at 2025-03-25 22:22:40 UTC 
Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.
Thank you 
View: 1604   Answer: 1