Controller offline every few days / minutes - no longer turns water on

Ken Wiens
Updated at 2022-06-19 17:14:35 UTC 

I had a controller for a couple years that worked fine until completely dieing this spring. I replaced it with a new unit, installed in exactly the same place. The new unit goes offline every few days. Usually power cycling it a few times brings it back online.  I've even had to install a smart plug in line with the power supply so I can reset this remotely - but why does the new controller go offline every 2-3 days when the old one never did?


Added information:

At the suggestion of support, I tried a reset (pin in the front) and this did what was expected - it reset it. Some of the times it goes offline it goes into reset mode by itself - and this appears to just do the same as it was sometimes doing by itself. 

Also, it now often stays offline all the time and nothing I do other than a reset seems to bring it back online.


Just to provide further information, sometimes when it won't go online, I get the slow blinking indicating it is in setup mode. This then requires me to remove and re-add the controller - which then requires me to completely setup my garden again ( a lengthy job). It would sure be nice if I didn't have to completely reconfigure the garden each time I re-add the controller.


My updated for today - after todays factory reset, following by another garden reconfiguration, I did a manual run for each of my 4 zones. From the app, it looks like everything ran - but a physical check showed that no water was applied. The app thinks it turned on the water, but it didn't.  I'm really starting to think maybe I have a dud controller.


It now goes off-line every few minutes. Signal strength tests using various tools show the wi-fi signal is very strong right at the controller


Fyi - I did remove the common and the zone 1 wire, ran a 24v current across them and zone 1 began watering - so I know that everything downstream from the Netro controller still works.

View: 164   Answer: 4

Weather accuracy

Rafael Lliso
Updated at 2022-06-27 17:31:02 UTC 

Hi, Would it be possible to use Netatmo network as weather provider? Each member on this network has its own weather station and you can connect to see the real time weather on each station. As an example, my brother has one which measures temperature, humidity, wind speed and direction, rainfall,... It would be nice to use real time data instead of expected data.

Regards

Rafa

https://weathermap.netatmo.com/

View: 60   Answer: 2

Not working

Victor Bermejo
Updated at 2022-06-17 05:45:18 UTC 

Actually something happened but the smart watering is not working properly anymore.

I already tried changing modes, types of floor, sizes of different zones, amount of sun, climate provider, I also tried using manual program, etc....but only can get a green and healthy grass spending a huge amount of water and money.

Still watering even when its raining.

The moisture level is 3% when its all wet.

Jumps schedules with error randomly.


Please come back to previous algorithm , app version or whatever. Everything was perfect till March 22.


Kind regards,



View: 94   Answer: 2

Wifi reconnect issue

Giacomo
Updated at 2022-05-03 21:04:03 UTC 
Topic: General

Hi All,

I'm a satisfied Italian customer of Netro Sprite 12 zones since 2019!

Recently I set my router to shutdown the wifi during the night, the Netro sprite it's the only one device that don't automatically reconnect when wifi come up in the morning, the white LED still blinking. To reconnect at the network, I need to phisically shutdown and power on the Sprite.

Is there a "trick" or an update to cover this issue? HW Version: 1.2 , Firmware Version 1.1.3


Thanks in advance.


Giacomo

View: 410   Answer: 4

Moisture level %

Haris Eliades
Updated at 2022-06-22 08:48:45 UTC 

Hello!


I can see that the app says what is the moisture levels, however what is the best % level for re-watering a lawn area?

I searched, but couldn't find it in the app.

Thanks!

View: 77   Answer: 1

2 Spark 16s linked?

Jim Simmons
Updated at 2022-06-22 14:56:08 UTC 
I've installed 2 Spark 16s to control a 26 valve system.  All the valves are working fine with this setup.  Are there instructions for the best way to configure this?  I have low water pressure and can't run 2 valves at the same time, so some synchronization between the 2 Sparks is needed.  I could manually setup restrictions on each unit, so they can't overlap, but that seems too coarse.  Any ideas about the best way to program this?
View: 122   Answer: 2

Change manual run back

Jack Davis
Updated at 2022-06-24 05:10:45 UTC 

I really hope that you change the manual run portion of the Netro App back to the way it was. As a dealer, installer, and owner, I find the changes made earlier this year make for a very time-consuming, difficult, and glitchy experience. To schedule a runtime of more than 1 minute is a pain and usually the timer is unresponsive.


View: 56   Answer: 1

New Whisperer Issue

Alfonso Marin Salgueiro
Updated at 2022-06-24 15:15:07 UTC 

Hello everyone from Spain.
 I have received my new whisperer but I can't get it to give me the temperature and humidity data correctly.

I am concerned about the excess water that I may waste.

Can somebody help me?

I attach a photo.

Thank you very much.

 
 
View: 63   Answer: 1

Controller shuts valve off after One minute

awall
Updated at 2022-06-27 13:10:28 UTC 
To my controller shuts the valve off automatically after a little over a minute every time I turn it on to manual run whether I set for 10 15 20 minutes it doesn't matter this is very frustrating
View: 42   Answer: 1

Pump Problem

wvfox
Updated at 2022-06-28 16:18:58 UTC 

I have a 2.5 acre site half of which is controlled by an Orbit timer and now the other half (the field) is controlled with the new S-12 .

The water is pumped out of a seasonal pond and the pump is turned on whenever the zone(s) are turned on through a standard switch from the timers to the pump.

The problem is that I get a pump fault on the Orbit timer if the pump wire is left hooked up to the Netro timer. They are wired such that both 

timer"s pump connection is to a common wire to the switch. This was not a problem when I had two Orbit timers. What can be done? - run a separate wire to the switch? Do something in the software? Need to know soonest.

Thanks,

Vance

View: 42   Answer: 1

Whisperer

pe ti
Updated at 2022-06-29 14:34:04 UTC 
May I use the whisperer to check grass?
View: 27   Answer: 1

iPhone app crashes after making changes via website if you select "Weather flow PWS" for provider

Jeff W
Updated at 2022-06-30 17:16:24 UTC 

I tried out the new web portal to manage my 3 pixies and their connected whisperers. I modified 2 of the 3 (if you're looking at my account, they're named "Potted Plants" and "Front Lawn") to use my Weather Flow PWS that I have in my backyard, since I have one and I noticed that this option does not exist in the iPhone app. Upon doing so, the iPhone app crashes every single time. I went back to the web portal and changed the weather provider back to the default "Netro Weather" and the iPhone app no longer crashes. If I changed it back to the Weather Flow PWS, it'll crash.


I presume it's crashing because the site offers this new choice for weather providers but this same choice hasn't yet been pushed out to your iPhone app yet and the app doesn't know what to do. I guess until the iPhone app gets updated I'll use the default provider, but this is a pretty annoying bug since I constantly get better results with my weather flow pws than any of the iPhone available options.

View: 17   Answer: 1

Dark Mode and/ or Font size

Kirk Davis
Updated at 2022-06-30 23:05:11 UTC 
Topic: General
on my iPhone it is nearly impossible to read a lot of the characters because they aren’t in dark black letters it’s a very light thin font. It seems like it would be a lot easier to read if the application supported dark mode. The other option would be to set a preference to increase the font size. That seems like pretty standard request so I’m hoping you guys might be able to get it in a future build.
View: 11   Answer: 1

Meaningful integration to any home automation platform

Jens Wymeersch
Updated at 2020-11-17 13:25:17 UTC 

Dear,


I've now integrated Netro with amazon, google and IFTTT. None of these integrations are meaningful. I don't want to use a smart speaker to control the Netro devices. The weather and the plant types define my watering schedules, they don't need my voice.

What i'm looking for is the data collected from the Whisperer, watering schedules (past, present and future) and the health of the devices (offline/online, battery, etc.). 

My main home automation platform is Home Assistant and it would be great if we would have a Netro plugin to this system like you see with Rachio (https://www.home-assistant.io/integrations/rachio/).


Thank you so much,

Regards,
Jens

View: 780   Answer: 2

Data out of the API

Jens Wymeersch
Updated at 2021-08-01 13:24:46 UTC 

Dear Netro,


Although you have provided a lot of data via the api. And for all of you who wanted to get data out to your smart hub, it's there for the grabs ! 

ONE DOWNSIDE, i would have expected the battery data of the plant sensor to be provided for the start and potentially the state of the sensor. Although that you could potentially use the last update, to deduct this. When can we expect this to get updated ? 

View: 461   Answer: 2

Val Smith
Updated at 2022-06-30 23:53:11 UTC 

View: 125   Answer: 2

Power Transformer

DeanH
Updated at 2019-09-04 02:31:34 UTC 
I have my controller in my garage here in the desert.  The transformer seems very hot to the touch.  Is this a problem??
View: 1285   Answer: 2

Changing networking

Scot and Michelle Cowan
Updated at 2019-06-09 13:51:42 UTC 

Hello! We just changed out our router and have a new network name and password. We went to the app to change the network and each time the app crashes. Now we are offline and stuck. Please help!!


View: 1288   Answer: 1

New Whisper not reporting

Derrick
Updated at 2019-09-04 17:11:14 UTC 
I recently ordered a second whisper and installed it the same way as the first one I received (which is still working fine)  It connects just fine and I can even change the color of the LED for a while.  But it reported only once to the app and that was it.  I have tried reconnecting it to WiFi, I even deleted it in the app and reinstalled it with no success.  After the initial connection it seems to just stop working.
View: 1264   Answer: 1

Watering when zones are off

Ben Wojcik
Updated at 2020-05-02 13:07:30 UTC 
I turned off all my zones, but my netro still stays is watering.  How do I get it to stop doing this?  I can't figure out what its watering either.
View: 1134   Answer: 1