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Programs transfer to a new device

Giacomo
Updated at 2026-09-22 12:08:53 UTC 

The day before yesterday my 12-zone Sprite died after 7 years of loyal service; I was hoping it was the AC power adapter, but the multimeter says everything is OK. I ordered a new Spark on Amazon, and my question is whether I can transfer the programs to the new device or if they are tied to the old one.

Thanks in advance for your replies


View: 308   Answer: 1

Internet reconnection issue

Gianluca T
Updated at 2026-09-17 19:39:14 UTC 
hi,

everytime the power goes off and come back on, the wifi router take longer than the netro sprite to restart. it looks like netro try to connect to the internet just once (or at least only before the router is back online). the result is that every time the power goes off and come back on netro sprite can't connect to the internet and i have to manually switch it off and on after the router is back online. This is becoming a big issue, is there a patch to this? the Netro Sprite needs to try to connect again and again at least every hour. better if every 10 minutes.

please let me known.
best regards 

View: 359   Answer: 1

Dark Mode- Font Size

Kirk Davis
Updated at 2026-09-01 12:47:57 UTC 
[I posted a request for an update on this feature request submitted and confirmed for the roadmap back in 2022 but had no reply after two months so starting new thread]

Dark mode and font size (especially a problem with charts) are two things that were going to be addressed a few years ago. Could I please get a current status on when dark mode will be available and when font size, or at least the ability to zoom the app screen will be available? Turning on the Apple magnifier, or having to take a screenshot and then zoom that so that you can read data is very inconvenient. 
View: 628   Answer: 1

Shut off at 2 mn

jsolis
Updated at 2026-08-26 22:17:41 UTC 
Each zone started shutting off after 2mn when doing a manual run. The system has been working for 3 yrs. 
View: 717   Answer: 1

May 31, July 31, Aug 31 restriction

Dave H
Updated at 2026-08-25 22:13:52 UTC 
Can the app be configured to not run on my May 31, July 31 and Aug 31 restrictions? How? I can't figure it out
View: 743   Answer: 1

Unified controllers

Gianluca Spada
Updated at 2025-06-29 20:59:51 UTC 
It would be great if for someone like me there would be an option that unifies multiple controllers into just one home so that scheduling would be much easier and avoids multiple zones of different controllers run at the same time. When programming controllers in fact, I have to keep switching programming in various controllers to see if that time is not taken by another zone of another controller. Otherwise water pressure would be a problem if two or more zone are running at the same time in different controllers. 

I hope the message is clear and I hope it will be implemented in a future release as I don’t think it would be that difficult to create. 

Thank you!
View: 6680   Answer: 1

Pause

Tamgar chan
Updated at 2025-07-19 10:59:15 UTC 
When pausing a zone for any reason during watering cycle, the zone is skipped. Is there any way to pause it then resume the watering cycle in the zone that was paused?
View: 6910   Answer: 1

My programme stop after few minutes

Franck FONTANEL
Updated at 2025-07-18 19:49:49 UTC 

When I Launch the program , it stop after few minutes…

I don’t know why ?

View: 6581   Answer: 1

NETRO PIXIE-Z1 not watering via app or wepage

Daniele Fuccio
Updated at 2025-07-18 17:17:18 UTC 

I cannot activate my PIXIE-Z1 to water, it is with brand new batteries, it says 100%, it is online and app and webpage react as all is fine and watering, but unfortunately nothing happens with the device. It works if I push twice the button on the device.


What could the issue be?

Thank you in advance

View: 4719   Answer: 1

Change the sprinkling schedule

nsutherland
Updated at 2025-07-14 01:33:11 UTC 
How do I reset the length of time sprinklers are on?
View: 4409   Answer: 1

Valves Turn On manually but dont Turn OFF

Ricardo Ribeiro
Updated at 2025-07-12 13:05:48 UTC 

Hi Friends, on The APP I Turn on a sector manually but when I ask APP to Turn Off, dont do!

ONLY Turn off if I unplug The system .


Can you help?

View: 4741   Answer: 1

Whisperer Product Enhancement?

Kirk Davis
Updated at 2025-07-10 18:58:03 UTC 

It seems like, from my communications with the support team, that the soil moisture indicated by Netro does not factor into sprinkling times other than understanding how sprinkling time changes soil moisture (essentially guesses soil type). I have had to very expensive weather stations, and both failed to accurately report rainfall in as little as three months. With religious cleaning of them (ladder climbing-dangerous) neither accurately reported rainfall for more than six months. My first station Accurite 5-1) was replaced at three months and I gave up and bought an Ambient Weather WS2902-C, which lasted less than a year. So….


Why not have the Whisperers determine actual rainfall- or better yet- make your next product the only digital rain gauge on the planet that actually works? Or, perhaps gen 3 of the Whisperer can have a rain gauge built in. When you get multiple Whisperers  per zone, working in the software, the soil moisture readings alone could make reported rainfall irrelevant. 


Thanks,

Kirk


P.S. The support team HAS to stop using the term “soil humidity”. It makes them seem like they don’t know the difference between a fluid (water= moisture) and a gas (vapor=humidity). The Whisperer cannot calculate evaporative likelihood and doesn’t know the air pressure above the soil, so it can only measure moisture, which would, to some extent, measure the influence of water vapor on the moisture, depending on how it was being measured. 

View: 4761   Answer: 1

Spark 8 zones

Jesus Laso
Updated at 2025-07-10 13:05:31 UTC 

Good afternoon,

How could I get The Netro app user’s manual?

I woukd like to understand all the concepts, parámeters and  options in the app

Thais in advance


View: 7023   Answer: 1

WEATHER CONDITIONS - Rain

Zsolt Karman
Updated at 2025-07-08 10:23:15 UTC 

Hi Team,

I've setup my controller to skip 2 days water if more than 10 mm rainfall is reported.

I have local weather station: https://www.pwsweather.com/station/pws/KADAECOWITT

Which is reported 32 mm, smart zones are enabled , but controller won't skip for 2 days.

Could you please ?

Controller SN: 0cb815314670


Regards, Zsolt

View: 7129   Answer: 1

Sensors missing

dano
Updated at 2025-07-06 00:06:15 UTC 

Hello,

After the winter only one of my three sensors shows in the app.  (Twisty Baby Locust).  The other two do not, and when trying to add back in the app errors out as they are already associated with my account....how do I find them and get them back?  I have charges both to ensure good power, and waited multiple day for them to sync, but still missing.


Thanks

Dan


View: 7009   Answer: 1

1 out of 9 zones only work manually

Gyade B.
Updated at 2025-07-03 23:32:35 UTC 

Hello,

Zone 4 out of my nine zones will only run when I manually  turn the  controller valve  in the box in the ground, and not from my metro sprite app. I tried removing and inserting the zone 4 wire in the Netro slot , but still no luck . All the other zones will run from the app except zone 4. Please help.

View: 6955   Answer: 1

Whisperer 1 Dead

Andy Fiore
Updated at 2025-07-03 15:13:13 UTC 

Hi,

My Whisperer 1 doesn’t show any signs of life after two weeks in bright sunlight.

I’m pretty sure the battery or charging circuit is dead after no use for over a year.

Do you offer a repair service or replacement battery?

Regards,

Andy Fiore

View: 7121   Answer: 0

How to increase length of watering time with the automatic metering

Veronica Slaughter
Updated at 2025-07-03 12:43:45 UTC 
I have 2 zone in full sun with hydrangea and Japanese maples. I need to increase the length of watering time on the automatic watering cycle and the frequency
View: 6734   Answer: 0

Programm issue with App ( manual mode )

Pierluigi Erba
Updated at 2025-06-25 14:39:59 UTC 

Il programma notturno funziona regolarmente ma non funziona lo start manuale.

Anche entrando nel programma e selezionando esegui ora non parte.

Ho già provato a riavviare App centralina NETRO e router Wifi senza risultato.

Rimane in connessione ma non parte !!

My account Pier1972

View: 6400   Answer: 0

Netro Sprite

Cassio
Updated at 2025-06-26 08:43:13 UTC 

Good morning,


I have my netro sprite with green light showing connected.

Nonetheless, when executing the programs it shows "connection problems". When I try to run the programs manually, it keeps "connecting..." but does not open the valves so that it waters.


I have removed and reset the connection with the network, it becomes green again, but it still not work.

I have also reviewed the electrical connections on the valves, and they are ok.

I have also tested opening the valves manually, they open and water normally.


the only problem is when executing electronically... it keeps "connecting...." and does nothing.


Thanks for your support!

View: 6665   Answer: 2