I had a controller for a couple years that worked fine until completely dieing this spring. I replaced it with a new unit, installed in exactly the same place. The new unit goes offline every few days. Usually power cycling it a few times brings it back online.  I've even had to install a smart plug in line with the power supply so I can reset this remotely - but why does the new controller go offline every 2-3 days when the old one never did?

Added information:

At the suggestion of support, I tried a reset (pin in the front) and this did what was expected - it reset it. Some of the times it goes offline it goes into reset mode by itself - and this appears to just do the same as it was sometimes doing by itself. 

Also, it now often stays offline all the time and nothing I do other than a reset seems to bring it back online.

Just to provide further information, sometimes when it won't go online, I get the slow blinking indicating it is in setup mode. This then requires me to remove and re-add the controller - which then requires me to completely setup my garden again ( a lengthy job). It would sure be nice if I didn't have to completely reconfigure the garden each time I re-add the controller.

My updated for today - after todays factory reset, following by another garden reconfiguration, I did a manual run for each of my 4 zones. From the app, it looks like everything ran - but a physical check showed that no water was applied. The app thinks it turned on the water, but it didn't.  I'm really starting to think maybe I have a dud controller.

It now goes off-line every few minutes. Signal strength tests using various tools show the wi-fi signal is very strong right at the controller

Fyi - I did remove the common and the zone 1 wire, ran a 24v current across them and zone 1 began watering - so I know that everything downstream from the Netro controller still works.

I installed my Spark yesterday and zones 5 through 8 do not work. I metered the valve on zone 5 and it is fine. I also swapped zones 4 and 5 and the fault stayed on 5. I tried connecting the zone to 6 and 8 and still received the fault. Is the controller defective?

Good morning.  How do you put the zones in chronological order, starting zone 1 first and so on.thank you

I've installed 2 Spark 16s to control a 26 valve system.  All the valves are working fine with this setup.  Are there instructions for the best way to configure this?  I have low water pressure and can't run 2 valves at the same time, so some synchronization between the 2 Sparks is needed.  I could manually setup restrictions on each unit, so they can't overlap, but that seems too coarse.  Any ideas about the best way to program this?

If I use a water retention system like Hydretain, how do I set the app to take this into consideration? Since we would need to water much less.

My front  yard has two almost identical  zones yet netro always shows zone 1 having less hydration than zone 2 and thus gives zone 1 about three times the amount of water that zone 2 receives.

The two zones have been set scantily the same for a couple of days, with the two zones being on opposite sides of the same small to medium yard, zone one still shows less hydration than zone 2

How do I reset app?  It tells me e-mail is in use!  I wold love to talk to them but don’t know how to reach them!

Actually something happened but the smart watering is not working properly anymore.

I already tried changing modes, types of floor, sizes of different zones, amount of sun, climate provider, I also tried using manual program, etc....but only can get a green and healthy grass spending a huge amount of water and money.

Still watering even when its raining.

The moisture level is 3% when its all wet.

Jumps schedules with error randomly.

Please come back to previous algorithm , app version or whatever. Everything was perfect till March 22.

Kind regards,

How can I change the scale for weekly irrigation ?

Monthly scale is OK but the range of weekly scale is far too small.

Thanks

I'm confused.  This year, after two previous years of no issues... The smart schedule is showing my times cut in half.  Example:. I asked it to water for about 25 minutes, starting at 5 AM.  When I look at the schedule it's creating, it's showing, water for 15 minutes at 5 AM, then another 15 Minutes at 5:45 AM

Why is it doing this?   I want the 28 minutes, contiguous.

Thanks for any info

Doing a manual run. On Zone1 correct zone starts up. Sometimes when I try to execute a manual run on zone 2, zone 2 does not start. Zone 1 does. Weird. Shouldn’t this only be possible if zone 1 is connected to the zone 2 valve? Just changed from a working controller to the new Netro controller, so zone 2 was working last year. 

I purchased a house with a Netro system, how do I remove the previous owner and add my account to the system?  Is there a way to reset the system?

Thanks!

Hi there, could you also please add the following wunderground station: 

IDTSCHLO2

The system has cancelled watering over the last 2 days. I see at the scheduler window. But I do not know what is the reason. 

Where can I get the logs, or info?

Thanks

For my whisper, what is k lic sunlight?  I googled it and it’s intensity. Like direct sun has higher lux  than overcast

I can’t tell from the app how much hours of good sunlight there was each day last week

Hi,

It would be nice in further development of the Netro app if there was an option to begin watering at sunrise. With the time of sunrise automatically adjusting day by day. 

Hello!

I can see that the app says what is the moisture levels, however what is the best % level for re-watering a lawn area?

I searched, but couldn't find it in the app.

Thanks!

I am new to gardening and traditionally, I can kill a plastic plant.  I have started a small flower bed with 3 rose plants in it.  

Is there a way to read the information in the app to learn how many gallons have been given to the plants in a given period of time?

My simplistic understanding of the rose plants is they should get 3 gallons a week total.  My current moisture % in the app shows 68.  Do i need to focus on getting that and keeping it at 100%?

Thanks ahead of time for any education you offer.

Todd in Texas

I have my controller in my garage here in the desert.  The transformer seems very hot to the touch.  Is this a problem??

Hello! We just changed out our router and have a new network name and password. We went to the app to change the network and each time the app crashes. Now we are offline and stuck. Please help!!