Metro Sprinkoer states it's running but it's not

Steve O
Updated at 2021-10-08 19:51:30 UTC 

I have noticed recently that my lawn has been dry. When looking at the app, it states that the schedule ran successfuly. I decided to test manually today and have noticed that even thougit says it is watering, it is not. I would estimate at least a two weeks that it has not ran. Also had a bunch of offline online notifications. I completely disconnected and reconnected from power and still no luck.

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View: 35   Answer: 2

Manual watering stuck at 5 min

Patrick Dempsey
Updated at 2021-10-09 18:22:25 UTC 

When I tried to water a single station I could not change the time away from 5 minutes. Some stations allow me to change the time but others will not.


What can I do to change a single station to greater than 5 minutes?

View: 31   Answer: 1

Sprinkle head

Kelsie Nguyen
Updated at 2021-10-13 13:48:22 UTC 
Do the netro tells me my my sprinkle head is broken
View: 12   Answer: 1

Power Transformer

DeanH
Updated at 2019-09-04 02:31:34 UTC 
I have my controller in my garage here in the desert.  The transformer seems very hot to the touch.  Is this a problem??
View: 800   Answer: 1

Changing networking

Scot and Michelle Cowan
Updated at 2019-06-09 13:51:42 UTC 

Hello! We just changed out our router and have a new network name and password. We went to the app to change the network and each time the app crashes. Now we are offline and stuck. Please help!!


View: 851   Answer: 1

New Whisper not reporting

Derrick
Updated at 2019-09-04 17:11:14 UTC 
I recently ordered a second whisper and installed it the same way as the first one I received (which is still working fine)  It connects just fine and I can even change the color of the LED for a while.  But it reported only once to the app and that was it.  I have tried reconnecting it to WiFi, I even deleted it in the app and reinstalled it with no success.  After the initial connection it seems to just stop working.
View: 816   Answer: 1

Watering when zones are off

Ben Wojcik
Updated at 2020-05-02 13:07:30 UTC 
I turned off all my zones, but my netro still stays is watering.  How do I get it to stop doing this?  I can't figure out what its watering either.
View: 611   Answer: 1

Firmware update

Francesco Angelone
Updated at 2021-04-01 13:33:34 UTC 

Hi,

my firmware version is the 1.1.1

Please, can I have the last firmware vesion and the instructions for update my controller.

The serial number is E4956E4B6B05


Thank you

View: 311   Answer: 1

Disconnecting Constantly

Kate Whelan
Updated at 2019-06-09 18:05:15 UTC 

My Netro Smart Sprinkler Controller, WiFi, Weather aware, Remote access, 6 Zone, Compatible with Alexa disconnects CONSTANTLY from the app/network and I’m about to put back on our old school controller. Today it disconnected IN THE MIDDLE of watering the lawn while I was feeding/putting my baby down for a nap and it ended up watering for 28 mins, flooding my backyard. Ugh. 


Any tips on fixing this? I do not have intermittent internet or power issues. Is there a hardware update? Aside from this, I LOVE it - but this is kind of a deal killer for me. I plan to call customer service on Monday, but thought I’d check here for tips to see if I can fix it sooner. 

View: 787   Answer: 0

How do I know how long a zone watered on its last schedule?

Ron White
Updated at 2019-09-04 16:44:17 UTC 
How to determine prior watering schedule?
View: 778   Answer: 1

Sprinklers don’t work

Richard Mundy
Updated at 2020-05-02 18:59:26 UTC 

Hi

Although the app tells me I’m on line my sprinklers will not activate. I’m not sure if there been a recent update, however had the same problem last year with firm wear. I’m based in the UK, so not sure if this makes a difference 

Please help

View: 512   Answer: 1

Watering adjustment at specific time

Arthur
Updated at 2020-07-30 22:20:53 UTC 

hi i have watering adjustment enabled based on water level on the whisperer. But is there a way to designate time for watering adjustment? Basically it comes on randomly when it senses that more moisture is needed but can be in the middle of the day when we're using the lawn. Regular watering times are already set to only do mornings and evenings...


Thanks,


Arthur

View: 449   Answer: 1

Light flashing

lightnin
Updated at 2021-04-01 19:11:23 UTC 
Topic: General
Why is my light flashing on my Netro?
View: 245   Answer: 2

Connecting Pixie to Google Home

SteveRTR
Updated at 2021-09-28 18:41:34 UTC 

I have the Pixie set up and working and showing in the Netro App. When I go to link Netro to Google Home the error message I get is no devices were found in your Netro account. The Pixie is definitely in my account.

Any help appreciated.

Thank You,

Steve 

View: 53   Answer: 2

Subsoil humidity

Massimo Povolo
Updated at 2020-05-03 07:21:37 UTC 
Topic: General

Dear sirs,

why you don't show the subsoil humidity in the app?


Please add in next revision. 


Thanks.

View: 534   Answer: 1

Water turned off

Ken Laberteaux
Updated at 2020-07-31 01:08:39 UTC 

I had to turn off my water valve to my sprinkler system for a week (ending in a few days) and forgot to disable smart watering on my netro.  Netro thinks it did a complete watering last Saturday, and adjusted estimated soil moisture accordingly.  Netro isn't planning another watering for another 9-10 days.  However no watering last Saturday occurred.  


How best should I handle this?  Is there a way to delete past watering, which will lower soil estimated moisture, triggering a sooner watering than currently scheduled?  Or should I just do a manual long watering as soon as I can?



View: 495   Answer: 1

Can you implement this improvement?

Growbro
Updated at 2021-09-29 23:10:23 UTC 
Under the tab which has the history of moisture that can be sorted by today, week, month - please make the today tab the same as the week and month tab. It is much easier to see and more useful to see if the data is laid out from left to right in a line graph, rather than in two different circles for AM and PM - you have to switch back and forth which isn't ideal, and it's harder to see when the moisture drops are happening.
View: 59   Answer: 1

Google Home

Alfonso Olias Sanz
Updated at 2019-06-10 13:34:00 UTC 

I have a google home device but I am not able to find the Netro App, and the commands


View: 940   Answer: 1

I want to increase watering time since it only says 2:00 minutes (it works for this time) but am unable to increase/change it. Please help. Please help!

Anne Knudsen
Updated at 2020-05-03 16:47:04 UTC 

I can not change the time (number of minutes) for watering to happen. please help.

Two of the zones are 45 minutes and 60 minutes and they work.

View: 526   Answer: 1

Backup

klzig
Updated at 2021-06-15 14:09:28 UTC 
Topic: General
Best I can tell from the cursory technical specs is that for the Sprite the backup for a custom (not smart) watering schedule is in the cloud and for the Spark the backup is stored on-device in nonvolatile memory.  Is this correct?
View: 115   Answer: 1