Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Why ? 

Ho un sensore che funziona male, non legge la temperatura e la lettura del umidità è un altalena.

Come posso risolvere? Inoltre rileva umidità 25% e sta piovendo abbondantemente da più di 2 ore.

Hello!

We just planted a raised bed vegetable garden with a variety of fruits and vegetables (zucchini, yellow squash, cucumber, green beans, strawberries, 2x blueberry bushes) and I bought the Pixie Z1 to use with a soaker hose setup.  

I just setup the pixie and discovered the smart watering options do not include any of these plants.

Does anyone have successful recommendations for settings that would be best for a vegetable garden?

Thanks!

We are in zone 9 in Conroe, Texas and would love knowledge on best length of time to water and how often!  Recommendations please!

Hello!

Everything is setup to sow our 170m2 of grass this weekend. 

All local gardeners told me to irriigate the planted seeds 5min during the morning and 5min during the night, everyday, however the Netro smart program sets up a weird combination of 10min at 6am then 10 min at 6:40am, and then also for instance 2 days off (each phase, we have 3 for the grass), and this is choosing 'new plant' option.

  Should we leave the Netro smart program or Should we choose our own one???

Thanks!!

Hi there,

I have an irrigation system in my garden with 7 zones. The solenoid valves and the irrigation controller are new. Irrigation was already in place when I bought the house, so I don't know where the underground pipes run.

When I open one of the zones, no sprinkler pops up. I don't know if the pipe is clogged or if the sprinklers were removed or just don't work. Digging in my garden is very difficult because the soil is very stony.

Is there any technique, trick or machine that will allow me to track the underground pipe in that area? I would like to rehabilitate it.

Thanks! 

Any comments are welcome.

Regards, 

https://identify.plantnet.org/en/namerica/species/Phlomis%20fruticosa%20L./data

I have this plant but cannot find it in the plant library. 

Thanks. 

Hi,

The inteligente mode watering a lot of minutes. However I have adjusted the dimensions and type of soil and it seams there is no impact on the schedule. Then I have decided to stop intelligent mode and schedule by myself. However I do not see my schedule in the calendar. I have setup it on preferences but it is not visible. My fear is not active. Thanks

Especias primarias cuales son?

Especias primarias cuales son?

Ciao, una domanda.

Qual'é l'umidità minima migliore e massima migliore per il centro Italia?

Grazie 

What soil category is closet to chalk in the settings 

Many thanks in advance

How can I manage to have whisperers around the different areas of the lawn and a robot mowing at the same time? 

Has anyone faced this problem in their garden?

Regards!

What is the ideal soil moisture for the following:

• Tomatoes;
• Soft herbs (parsley, cilantro, dill); and
• Hardy herbs (rosemary, sage, etc)?

How can I get the app to generate a new watering schedule

I am currently located in New Jersey. I just reseeded my back yard and lawn on Monday. How often should I water them and what times would you recommend 

What is an ideal soil moisture level? My new Netro Whisper is measuring 83% down from 88% 3 hours ago. Is this too moist? It is average raised bed plant soil. I have googled and found some sites saying no more than 45% and some sites say no less than 70% so I am very confused!

What is a good moisture and light range for growing herbs in South Florida