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Netro Customer

Lives in: 嘉兴市, Zhejiang Sheng, CN
Using: PIXIE-1

Answers

Manual operation won’t come on

6
liyi
Updated at 2024-12-20 07:52:37 UTC
Dear customer,

Could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.


Regards,
Netro Support

Netro Pixie - Winter ❄️ Is coming

6
liyi
Updated at 2024-12-20 07:08:32 UTC

Dear customer,


Netro Pixie-1 operating temperature: 32℉ to 122℉ / 0℃ to 50℃. If there are no watering activities during the winter, we recommend drying the device thoroughly and storing it away.


Thanks,

Netro Support

Changing ownership

6
liyi
Updated at 2024-12-20 07:01:18 UTC
Dear customer,

You can guide the new owner through downloading the Netro app and registering a Netro account. Then could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.


Regards,
Netro Support

Changing ownership

6
liyi
Updated at 2024-12-20 07:00:48 UTC
Dear customer,

You can guide the new owner through downloading the Netro app and registering a Netro account. Then could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue.


Regards,
Netro Support

Sprite went offline

6
liyi
Updated at 2024-12-20 05:58:00 UTC

Dear customer,


To assist you in resolving your issues, could you please send an email to support@netrohome.com with a detailed description of the problem? We appreciate your understanding and cooperation.


Best regards,

Netro Support

Reset, but still not connecting

6
liyi
Updated at 2024-12-20 05:55:37 UTC

Dear customer,


We noticed that your device is already in setup mode. Could you try pressing and holding the device for 12 seconds, then reconnect it to the network? If you continue to experience issues, please kindly send an email to support@netrohome.com with a detailed description of the problem. We greatly appreciate your understanding and cooperation.


Best regards,

Netro Support

Sprite / Spark and Flume

6
liyi
Updated at 2024-12-20 05:36:28 UTC

Dear customer,


From your forum post, we understood that you refer to Flume as an external water meter. The scenarios you mentioned typically involve an external water meter, and coordination with local plumbing services is required to modify the pipeline, which is generally done at the pipe connection. Unfortunately, this is not something we can facilitate, as it involves re-routing the plumbing.


Best regards,
Netro Support

Solenoid does not switch off

6
liyi
Updated at 2024-11-26 06:48:57 UTC

Dear customer,

Could you please provide detailed information about which zone to help us identify the sensor device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Netro Spark valve testing

6
liyi
Updated at 2024-11-26 06:47:15 UTC

Dear customer,


You can use an external multimeter to measure the resistance of the water valve. Before measuring, ensure that the wires connected to the water valve and the common wire are disconnected from the controller. If the resistance is greater than 100 ohms, this indicates an open circuit. Conversely, if the resistance is less than 20 ohms, it indicates a short circuit.


Regards,

Netro Support

Zone won't shut off.

6
liyi
Updated at 2024-11-11 09:22:00 UTC

Dear customer,


Could you please tell us that you are using the original Netro power supply AC24V? If possible, please send us an email at support@netrohome.com. Our technical will be able to assist you with these issues.


Thanks,

Netro Support

Konrad

6
liyi
Updated at 2024-11-11 09:03:22 UTC

Dear customer,


We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.


Regards,

Netro Support

Zine will not run

6
liyi
Updated at 2024-10-28 06:52:42 UTC

Dear customer,


Since your zone 5's "smart zone" is not set to Advanced mode, it will not generate a smart watering schedule. Additionally, we've noticed that zone 2 is not detecting the water valve current. Please check to see if the wiring is loose or disconnected.

Thanks,

Netro Support

Conrtoler

6
liyi
Updated at 2024-10-24 07:48:02 UTC

Dear customer,


We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.


Regards,

Netro Support

Sprite controller cycles on and off wifi

6
liyi
Updated at 2024-10-14 08:08:52 UTC

Dear customer,


We have noticed your query on the forum. Netro customer service will follow up with you.


Thanks,

Netro Support

Random intermittently watering

6
liyi
Updated at 2024-10-11 08:11:28 UTC
Dear customer,
  1. Could you please check the wires to see if they are loose or disconnected from the socket?
  2. To check if the controller is functioning correctly, use a multimeter in AC voltage mode to measure the voltage between the common wire and the zone wire when the zone is activated. The voltage should usually range between 24V and 28V.
  3. You may also need to check for short or open zones. You can use a multimeter to measure the resistance between the standard wire and each zone. Please make sure to disconnect the wires from the socket before measuring. A regular reading is around 30 ohms. If the reading is less than 10 ohms, there may be a short circuit in the solenoid. If it is greater than 80 ohms, there may be an open circuit.
Regards,
Netro Support

Schedules

6
liyi
Updated at 2024-10-08 07:11:06 UTC

Dear customer,


We currently do not support setting two watering times within one program. You can set up two different programs to add two watering times (1 in the AM and 1 in the PM).


Regards,

Netro Support

Water restriction schedule problem

6
liyi
Updated at 2024-10-08 07:00:56 UTC

Dear customer,


We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.


Regards,

Netro Support

Manual mode without delay

6
liyi
Updated at 2024-10-08 07:00:29 UTC

Dear customer,


We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.


Regards,

Netro Support

How do I?

6
liyi
Updated at 2024-10-08 06:59:27 UTC
Dear customer,

To reset the device, please press and hold the device button for 12 seconds. After the reset, the device's white light will flash. Once reset, check your phone's WiFi list for Netro_IRC_xxx. If it appears, go to Netro APP -> Settings -> Controller -> Change WiFi and follow the steps to connect the device to the network.
 
Regards,
Netro Support

Sprite wont connect to your internet so I can move forward

6
liyi
Updated at 2024-10-08 06:38:50 UTC

Dear customer,


We have received your email in the support inbox, and Netro Customer Service will continue to follow up on your after-sales issue.


Regards,

Netro Support