Pixie - Z1

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

Answer From liyi

6
liyi
 Updated at 2025-01-17 03:30:06 UTC

Dear customer,


Your unit may not be faulty. We noticed that there are currently no Pixie-Z1 devices under your hub. Could you please confirm whether you accidentally deleted your Pixie-Z1 device? If so, you may need to rebind it.


Thanks,

Netro Support

View: 31    Like: 0

10
Steve Inwood
 2025-01-19 08:15:13 UTC  
As i said in first email, it won't connect !!!!