Dear customer,

Could you please attempt to bring the device online briefly? When the device is disabled, it goes offline and doesn't receive the latest watering cancellation commands, causing it to follow the original watering schedule.

Netro Support

Dear customer,

I will pass your suggestion along to our development team for further discussion and consideration.

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

Currently, it seems that the device is functioning properly, and there is no requirement for a software upgrade. 

If you have any further issues, please feel free to email us at support@netrohome.com.

Thanks,

Netro Support

Thanks,

Netro Supoort

Dear customer,

Please try turning off the Soak Time switch in Preferences -> Scheduling. (Refer to the image below.)

Dear customer,

Error E1 typically indicates a connection issue with the water valve. Could you please check the connection of your water valve?

Thanks,

Netro Support

Dear customer,

We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue.

Thanks,

Netro Support

Dear customer,

It has come to our attention that multiple sensor devices are registered under your name. To help our technical team resolve your issue, could you please provide the serial numbers of these devices?

If possible, please kindly email us the detailed information at support@netrohome.com.

Thanks,

Netro Support

Dear customer,

This situation may be due to your use of a direct current power source. Could you please confirm if you use the AC24V power supply provided by Netro?

Thanks,

Netro Support

Dear customer,

We have noticed that there are multiple Sprite devices associated with your account. Could you kindly provide us with the serial number information to help us identify the specific Sprite device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support

Dear customer,

Continuous online usage drains battery and our technicians are creating a more powerful version to address this.

Thanks,

Netro Support

Dear customer,

I'm sorry, but we currently do not have that feature. I can discuss an export with our development team if you require an export.

Thanks,

Netro Support

Dear customer,

The red dot indicates that you have notifications. You received a low battery notification for your Whisperer in June.

Thanks,

Netro Support

Dear customer,

It seems that your device may have run out of power on July 3rd.

Thanks,

Netro Support

Dear customer,

Could you please confirm if the soil type and soil area settings are the same in these two areas? If the soil type and land area are identical between the two regions, then the same irrigation settings can be used.

Thanks,

Netro Support

Dear customer,

Could you please provide the resistance values for each channel you measured and send us your wiring diagram via email to support@netrohome.com? This will help us resolve your issue more quickly.

Thanks,

Netro Support

Dear customer,
Thank you for your suggestion. We will give it serious consideration.
Thanks,
Netro Support