Dear Customer, 

You can delete your programs from settings->program, enter the program you want to delete, there is option for delete.  Please make sure there is no overlap of time between two programs when you create new one. 

If you need us to check your settings, please contact us through support@netrohome.com with your Netro account 

Hi August，

Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id for you from our server side.

Thanks,

Netro Support

Hi Ethan,

We will increase the max manual run to 2 hours in the future release.

Thanks,

Wency

Netro Support

Hi Ethan,

Currently we do not support watering more than 60 minutes in manual run. As a workaround,  you can create multiple programs through Settings->Programs to increase the watering time.

Thanks,

Wency

Netro Support

Hi Ethan, 

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. When the timer is sleeping, it is unaware of the schedule changes. Your Pixie timer is in the sleeping status during the time frame in your one time run. The next sync time is 2022/08/16 16:05. Therefore, it will have to wait until the next sync-up to start the watering.  

If you have to create a one time run to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature. Please check this article for more info:https://www.netrohome.com/en/shop/user_guides/2

Thanks, 

Wency 

Netro Support