Regards,
Wency
Netro Support
Dear customer,
Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.
Thanks,
If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian. Thanks,
Wency Netro Support
Could you please send us email to support@netrohome.com with your Netro account registered email?