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Netro Support

Lives in: San Francisco, CA, US
Using: Sprite
Growing: Asparagus, Tomatoes

Answers

Notification

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Netro Support
Updated at 2019-06-18 01:45:05 UTC

Hi Christophe, 


Thanks for contacting us and we are happy to hear you like our Sprite controller. Yes notification is available and you need to enable Netro App notification in your smart phone settings. Currently we only have notification for users about device is offline because we want to keep the app as simple as possible and do not want to spam user with too much notifications. 


Thanks, 

Netro Support


Notifications

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Netro Support
Updated at 2019-06-18 01:43:06 UTC

Hi Cam,


Currently we only have notification for users about device is offline because we want to keep the app as simple as possible and do not want to spam user with too much notifications, but I will definitely forward your suggestion to our R&D. 


Thanks 
Regards 
Netro Support

Rain Delay

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Netro Support
Updated at 2019-06-17 08:45:31 UTC

Hi Peter,


To add a rain delay, you can go to the Schedule page of the app, press the + sign on the right upper corner and select Rain Delay. If you want to review the created rain delays, you can go Settings->Restrictions and your the rain delays will be shown. You can edit and delete the existing rain delays too. Please refer to this forum article

https://www.netrohome.com/forum/posts/282/show_question


Thanks,

Netro Support



Keeps watering after heavy rains!

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Netro Support
Updated at 2019-06-14 05:56:18 UTC

Hi Dan,


As rainfall amount varies significantly even in a small area, the weather data could be not accurate enough for your place. Netro still watered your zone after heavy rain, this might because the weather forecast said there was going to be a small rain but it turns out to be a big one. The soil moisture level will not increase a lot after small rain so Netro still watered your zones to keep the soil mosute level up. You can go to the Home page, tap the moisture level(%)  in a circle in the zone area to check the soil moisture level of your zone by week/month.


Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.


Thanks,

Netro Support


One Lawn, 2 Zones

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Netro Support
Updated at 2019-06-12 04:02:34 UTC

Hi Matt,


Sprite cannot determine that these zones are watering the same area. We suggest the settings and parameters of two zones be the same. Is there any overlapped area between your two zones?

Thanks,

Netro Support

Google Home

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Netro Support
Updated at 2019-06-11 02:08:33 UTC

Hi Alfonso,


We only support Google Home voice control in English. Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro Sprite" or searching through the google assistant explorer. Then tap the "link" button, and you will be redirected to the account login page. After using your Netro account to be successfully linked, you will be able to use google home to work with Netro. You can talk to your Google home like: "Hey google, ask Netro Sprite to water zone two for 5 minutes." or "Hey google, ask Netro Sprite to stop watering." The Netro Sprite should start/stop watering accordingly. Currently these are the only two commands that we support. We will add more in future, for example, running a specific program.

 

Please let us know if you have any further questions.

 

Thanks,

Netro Support

Netro Inc

Military time

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Netro Support
Updated at 2019-06-10 05:33:25 UTC

Hi Matty,


Maybe some pages are 24 hours. Could you let us know the pages which is  24 hours? Our default watering is morning unless there's not enough time for watering in the morning. Watering changed to PM watering is not caused by weather provider. It does not matter which weather to choose. 

It is possible that it is in the afternoon when you change the watering, so the watering activities can only be scheduled in the afternoon. Watering should be in the morning in your following watering schedules.


Regards,

Netro Support


Change start time for a single day only

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Netro Support
Updated at 2019-06-09 04:38:35 UTC

Hi,

You can add restriction to change the start time for a single day. Please go to Settings->Restrictions, choose your zones and select the start time and end time. 

Regards,

Netro Support

Amazon and Google connection in Gernany

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Netro Support
Updated at 2019-06-04 02:23:36 UTC

Hi Piti,


Netro currently only support English in Google Home and Alexa skills. We have not support Germany yet. We are looking for translations in Germany, then we will publish it later.

Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro Sprite" or searching through the google assistant explorer. Then tap the "link" button, and you will be redirected to the account login page. After using your Netro account to be successfully linked, you will be able to use google home to work with Netro. You can talk to your Google home like: "Hey google, ask Netro Sprite to water zone two for 5 minutes." or "Hey google, ask Netro Sprite to stop watering." The Netro Sprite should start/stop watering accordingly. Currently these are the only two commands that we support. We will add more in future, for example, running a specific program.


Thanks,

Netro Support



How the smart watering is scheduled?

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Netro Support
Updated at 2019-05-31 01:32:49 UTC

Hi Shane,


Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Netro waters your garden only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. By default, we allow the moisture level to deplete to a low level (recommended by EPA) before next watering and that is why you might see longer watering duration than the original settings on your old controller.


Thanks,

Netro Support

Constant Blinking

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Netro Support
Updated at 2019-05-31 01:27:46 UTC

Hi Seth,

The Sprite unit will blink quickly whenever it is trying to (re)connect to a WiFi network. This happens when you first set up your unit, or whenever it loses its connection. If you have not changed your home WiFi, try to reboot the Sprite (unplug and replug the power) and the connection might be restored. It may also blink slowly when it is in host mode. This happens when you first plug in your Sprite or reset it, and indicates that it needs to go through the setup steps to connect to a home WiFi network.

Thanks,

Netro Support


Using as a on/off switch

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Netro Support
Updated at 2019-05-30 03:11:41 UTC

Hi, 

the longest program run is 60 minutes. To run your zone for around 8 hours, as a workaround, you can create 8 programs and then make sure to space the start times out so the start times do not overlap.


Regards,

Netro Support

Zones

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Netro Support
Updated at 2019-05-29 01:57:06 UTC

Hi Jose,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power adaptor can only provide 600mA max current which is only enough for running one valve (when master valve is used).

Thanks,

Netro Support

Subsoil moisture level

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Netro Support
Updated at 2019-05-29 01:55:49 UTC

Hi Swaroop,


Netro's algorithm calculates the soil moisture level by taking a lot of factors into consideration: soil type, sprinkler type, manual watering, rainfall, weather information, evaporation and other factors and the moisture level impacts the watering schedules. After installation, we set the moisture level to be normal level (e.g. 75%) by default. This value is usually not very far from the real fact. 

Thanks,

Netro Support

Still watered after *heavy* rain

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Netro Support
Updated at 2019-05-28 03:03:08 UTC

Hi Jon,

Netro gets the weather information everyday in the early morning from weather provider. We have checked Darksky and it did not report rain on May 27 or May 28. https://darksky.net/details/39.5407,-104.9608/2019-5-28/si12/en


Weather forecast is a challenging problem, especially for the rain amount, which may vary significantly in the same zipcode. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.


We will compare the weather providers and work with the developer to check if the weather provider DarkSky has general accuracy issue in your area or it was just an exception. 

Regards,

Netro Support

Netro off line

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Netro Support
Updated at 2019-05-25 04:25:00 UTC

Hi Junglim,


The Netro Sprite controller will try to reconnect every a couple of days. Meanwhile it will continue to water according to the previous watering schedules. I just checked your account and it is online now.


Thanks,

Netro Support

I have a ton of errors again for the last two weeks!

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Netro Support
Updated at 2019-05-23 18:59:10 UTC
Hi Joshua,

We investigate this issue and it seems that the problem is due to a bug in the software of the controller: After a power-cycle of the unit, it does not connect the server for new watering schedules. It happens randomly and more easy to occur when the network speed is low. A workaround is to force a connection by launching a manually run from the app after the power cycle. Basically after the controller is rebooted an online, start a manually run from the app and the controller should work as expected.

You device is running v1.1.1 firmware (check that in the app, settings->controller). This "reboot" issue has been fixed in a recent firmware update(v1.2.0). The update has not been pushed to all the devices but it will eventually. We are testing the new firmware and after it is verified and pushed out in a few weeks, the issue you reported will be resolved.


Thanks,
Xi
Netro Inc

Can't see answers to questions

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Netro Support
Updated at 2019-05-23 04:00:29 UTC

Hi Stan,


Could you please tap the text of the question, and then you will be directed to the question page displaying the answers. Please let us know if it works.


Regards,

Netro Support

Remote Access?

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Netro Support
Updated at 2019-05-22 02:37:58 UTC

Hi Oliver,

Yes you can control the Pixie timer remotely even not connected to your homework. To save power, Pixie has sleep mode. If it is in sleep mode, you can go to the Program, set the watering duration and start the Pixie remotely.

Regards,

Netro Support

Hot weather algorithm

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Netro Support
Updated at 2019-05-20 02:14:54 UTC

Hi Joshua,


If you want to adjust the smart watering, please go to settings->zones->select a zone->smart zone and choose your preferred watering mode. We recommend you to choose "Frequent" mode to increase the watering frequency. You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. I will forward your request to our develop team to check our algorithm.


Thanks,

Netro Support