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Netro Support

Lives in: Camarillo, CA, US
Using: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
Growing: Kentucky Bluegrass, Maple

Feeds

Answers

controller firmware
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Netro Support
Updated at 2019-04-01 02:36:59
Hi Magnus, We only update firmware when we find bugs. When there is need for update, the new firmware will be automatically downloaded to the device. …

MAC address
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Netro Support
Updated at 2019-04-01 02:31:43
Hi Lee, the MAC address is the series number of the device. You can go to settings->controller to check that.

windy conditions

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Netro Support
Updated at 2019-03-29 03:20:10

Hi Magnus, 

currently it is not supported but we will consider adding this feature in the future.

Update frequency of watering schedule
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Netro Support
Updated at 2019-03-22 02:17:46
Dear Charu, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant ra…

Overriding smart waterinh
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Netro Support
Updated at 2019-03-18 05:58:02
Please go to the Schedule page, tap the program and choose "Skip this schedule" to override smart watering schedules.

EPA rebate status?
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Netro Support
Updated at 2018-11-05 01:48:27
Hi Joshua, we are currently working with EPA with get the water sense label. Hopefully it can be certificated in a few months.

Service
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Netro Support
Updated at 2018-11-02 02:17:51
Hi Matt, currently Netro is developing a new feature for the landscapers or technician so that users can authorize these people to access their devices. This feature will be rea…

Is there a way to water multiple times during the day?
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Netro Support
Updated at 2018-10-29 07:22:08
Hi George, you can go to settings->zones->select a zone->smart zone and choose your preferred watering mode. You can choose "customized" mode to adjust watering by providing t…

New seeding
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Netro Support
Updated at 2018-10-13 06:03:30
Hi Douglas, the "new plant" method tries to keep the moisture level very high (above 85%), but doesn't ensure watering every day. Neto does not water that frequent as expected…

How can I give my landscaper a way to manage the watering cycles?
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Netro Support
Updated at 2018-10-11 03:17:47
Hi Joshua, Currently Netro doesn't have a separate way for a landscaper to access the app. The only way to give them control of the system would be to give them your accoun…

Disable all zones for winter
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Netro Support
Updated at 2018-10-11 03:14:25
Hi Wayne, To suspend all the zones, you do not need to unplug the controller.  If you have blown out the sprinkler,you can put Sprite in "paused" mode just in case some one…

winterizing
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Netro Support
Updated at 2018-09-30 02:12:32
Hi Ken, To winterize your system, first you will have to blow out the sprinkler. You can look at this video to find some useful information. https://www.youtube.com/watch?v…

Program for new grass seed?
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Netro Support
Updated at 2018-09-11 05:25:11
Please upgrade the app and go to settings->zones->select a zone->smart zone and choose your preferred watering mode. We recommend you to choose "New Plant" mode. …

Historical usage
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Netro Support
Updated at 2018-08-23 04:39:28
You can go to the home page, touch the blank space of the zone area and see the irrigation data for the past month or week for that zone.

Redwood pine tree
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Netro Support
Updated at 2018-08-13 05:30:42
Hi, "Redwood Tree" is in the plant database now. It is under the "Tree" type.

California Native Plants
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Netro Support
Updated at 2018-08-13 05:27:24
Hi, to reduce the water usage, you can upgrade the app(1.5.1) and go to settings->zones->select a zone->smart zone and choose "Eco" mode. I hope this might help. …

Rain vs moisture

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Netro Support
Updated at 2018-08-07 05:36:42
Hello, it may happen if the system reported smaller inches of rain than the actual rainfall which was not so large so it did not increase the moisture level to 100%. By default,…

Accuracy of dark sky in Canada
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Netro Support
Updated at 2018-08-01 04:46:12
The 22C temperature reported by Netro is the average temperature of a day :)

Scheduling
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Netro Support
Updated at 2018-07-13 05:05:25
You can add a restriction to set up time constraints to prevent watering between say 5am to 9pm. Go to settings->restrictions->add a restriction, select your zones and set the s…

Never waters lawn
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Netro Support
Updated at 2018-07-13 05:04:14
You can go to settings->zones->select a zone->smart zone and choose Frequent mode to water more frequently.