Preferences about time

Paolo Vecchi
Updated at 2023-07-17 07:41:39 UTC 
Hi, i’ve setted two preferred time ranges for the programs. But smart app is not considering that. What is my fault? Thanks
View: 323   Answer: 1

Problème de localisation

Yoann Lienard
Updated at 2023-07-16 10:54:55 UTC 

Bonjour ,

Je ne peux pas installer mon capteur de plante parce que lors de l’installation je ne peux pas choisir la France l’application ne reconnaît que les états Unis. 

Comment faire ? 

Merci de votre réponse. 


View: 421   Answer: 1

A single rain day

Rob Nelson
Updated at 2023-07-15 11:22:50 UTC 
Why can't you skip less than two rain days if today is included? I have tried everything to do just one and have failed. I cannot enter include today and zero days. If I enter include today and one day, today and tomorrow are rain days.
View: 552   Comment: 1

Random Manual Start

Mario Hardy
Updated at 2023-07-13 04:53:04 UTC 

Hi, I woke up twice this week to see that Netro has launched unscheduled manual run for one hour in the middle of the night.

How to make this stop???

View: 422   Answer: 1

Random Manual Start

Mario Hardy
Updated at 2023-07-13 04:52:51 UTC 

Hi, I woke up twice this week to see that Netro has launched unscheduled manual run for one hour in the middle of the night.

How to make this stop???

View: 360   Answer: 0

Timer shows watering, but no watering!

Jay Fahar
Updated at 2023-07-11 12:26:26 UTC 

My scheduled watering starts at 7AM. Since we had rains for the past two days, the API apparently senses the moistures in the soil and stops watering as scheduled.  Today I monitired Netro showing zone-1 was ON. I looked outside and didn't see the zone watering!  I then went to the basement and listened for water flowing in the pipies. No noise!

I concluded that NETRO still shows scheduled watering, but the vales to all Zones are shutoff!!!?  This is a sofware bug and needs to be fixed?!

View: 432   Answer: 1

Cannot set Weather Underground ICARPI46 cto my netro

Updated at 2023-07-07 22:09:44 UTC 


I can't set ICARPI46 (or any) WU station ID as my weather provider, there is a bug?

View: 428   Answer: 1


Javier NM
Updated at 2023-07-04 11:25:43 UTC 

While I was doing some tests with my installation (Sprite-6), I received a notification warning me of a "load error". It happened while I was manual-watering ant the water supply valve was shut. I found it very useful. Now, two questions arise:

(a) I never found the above notification in the "Notifications" section of my account. Wouldn´t it be expected there?;

(b) Is it possible to know the list of notifications that the system can send to the user, so that one could know the system better and prepare strategies if needed? 

Evereyday I am happier with my Sprite. I find it to be a top system. Congratulations to the team!

View: 397   Answer: 1

Spanish translation problem

Updated at 2023-07-02 20:49:46 UTC 


At some places in the Netro App and in the website (like in the program edition screen) somebody translated the english word "Back" (the caption in the button you use to go back to the previous screen) to the spanish word "Espalda".

That is absolutely wrong, in spanish "Espalda" refers only to the anatomic back side of the human body.

You should use instead the words "Retroceder" or "Atrás", both mean to go back or to undo something.

Greetings from Spain.

View: 391   Answer: 1

Repeating same area in the same day

David Gomez
Updated at 2023-06-27 22:03:51 UTC 
Why netro smart is doing watering repeated in the same day until 4 times?
View: 438   Answer: 1


Ralph G
Updated at 2023-06-23 18:56:48 UTC 

In the whisperers manual it says it will show up in the weather section but I don't see it. Anyone else have this issue?

View: 433   Answer: 1

Netro App

Updated at 2023-06-15 00:40:38 UTC 

I bought a new phone today and am unable to water my lawn and vegetable garden because the app asks for a password, which I have forgotten.

I have tried number of times to get it to open up with a new password and the app still does not go back to normal.

Please call me on my cell phone.  209-482-0316

I would like to be able to get this to work because it is getting hot in California.  It is to be in the 90's tomorrow.

Linda Lundgren

View: 445   Answer: 1

No notifications

Khalid Mousa
Updated at 2023-06-14 03:25:18 UTC 
Why netro don’t have notifications when it’s watering. Begging and end like wother. Orbits b havy and RainMachine 
View: 428   Answer: 1

Calibrating sprinkler output

Updated at 2023-06-13 15:16:54 UTC 


Firstly, I have a Sprite and love it! Easy to install, easy to set up and I'm really impressed with it.

I have a smart water meter so I know exactly how much water each zone uses and I can see that the Netro Sprite's estimate of water used during irrigation is about 75% of the actual usage as reported by my water meter.  This means that I am probably over watering.

Is there an easy way in the app to calibrate the expected flow rate (litres/minute) of a zone's sprinklers such that the smart algorithms deliver closer to the amount of water they think is needed?  Or put it another way, instead of calculating it needs to run a zone for say 10 minutes, they would just run for 7.5 minutes.

View: 493   Answer: 1

Delay settings

Roberto Pirovano
Updated at 2023-06-13 09:15:35 UTC 
I have a delay set on 5 days, I try to change it to reduce to 1 day but the system stay on 5
View: 429   Answer: 1

Certificate Expired - AGAIN!

Updated at 2023-06-11 06:42:24 UTC 

Please renew the certificate so our app works again..  

Maybe you need to set a reminder around this as this seems to be a reoccurring problem.

View: 408   Answer: 1

Certificate error

Updated at 2023-06-11 06:03:25 UTC 
The certificate has expired. Please renew it asap as we are not able to access to the app
View: 501   Answer: 2

Problem with APP connection

Davide G.
Updated at 2023-06-11 05:49:55 UTC 
View: 456   Answer: 2

Change Country

Updated at 2023-06-08 12:58:01 UTC 

Hello all,

While installing the app, we couldn't choose our location (Curacao) so we filled in Miami, FL. Is there a possibility to change country after all? I can find where to change it in settings but it's not allowing me. Can someone help me out?

Many thanks.

View: 420   Answer: 1

2 zones not working

Shahid Habib
Updated at 2023-06-05 13:39:04 UTC 


I have 9 zones but 2 of them are not popping up for watering. I can see water is coming out from the ground but not through sprinklers. I have unplugged Netro device and plugged it back but still those 2 zones are not working.

Any help will be appreciated.

View: 458   Answer: 3