Netro Inc
Updated at 2019-07-14 04:49:32 UTC

Dear Kyle,

Was there a power outage before the disconnection? There is a known bug in the current firmware that after a power outage, if the router boots up too slowly, the controller cannot be manually controlled and the app shows offline(regular program and smart schedules will still run). This will be fixed in the next firmware release in a few weeks.

If the disconnection is unrelated to power outage, please write to us at and our technical support will follow up with solutions.


Netro Inc

View: 2438    Like: 1

Kyle Giacomini
2019-07-14 23:00:43 UTC  
Thank you for your response! I have had no power outages at my home. I put in a message and contacted support with my issue.

Cindy Luvender
2019-08-04 11:51:14 UTC  
This is happening to me as well and would be interested in a solution. No power outages have been experienced.

Eddy Chen
2020-04-24 14:24:16 UTC  
This has been happening to me as well. Any suggestion?
Netro Inc
2020-04-27 02:03:45 UTC  
Hi Eddy,

Please write to us at with your Netro account and our technical support will reply to you soon.