App locks up

I have recently found that my Netro APP locks-up waiting for my Pixie to respond while trying to set the schedule or even just entering the home screen.

It is locked-up at the moment (29/08/22 09:39).

I have deleted the APP and relaunched it but still get the problem.

I am running 15.6.1 on my iPhone SE and iPad.

Please advise.



Answer From Wency Pan

19
Wency Pan
 Updated at 2022-08-30 00:51:33 UTC

Hi Andy,


If this issue occurs again, could you please send us email to support@netrohome.com with your Netro account registered email and a screenshot?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

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25
Andy Fiore
 2022-08-30 06:43:08 UTC  
This problem has been fixed. Thanks