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Nora Li

居住在: 嘉兴市, Zhejiang Sheng, CN
使用: PIXIE-1

話題

回覆

Whisperer plant sensor, not showing up in app
6
Nora Li
更新時間 2025-03-04 03:06:00
Dear customer, Thank you for reaching out to our Netro Customer Service! We’ve received your email, and our after-sales team will follow up with your issue! Bes…

Door came off the unit
6
Nora Li
更新時間 2025-02-20 03:31:26
Dear customer, We need specific photos of your device. Could you please send an email to our customer support at support@netrohome.com? Best regards, …

Discount
6
Nora Li
更新時間 2025-02-06 02:45:35
Dear customer, The staff was on leave for the holiday and has just returned, so he will address your email shortly. Thank you for your patience during their absence. …

API Error 4 - even with the example Device key
6
Nora Li
更新時間 2025-01-24 02:42:19
Dear customer, The issue may have occurred because the device was offline or disabled when you called the API. Our technical team has confirmed that your device is n…

Netro offline
6
Nora Li
更新時間 2025-01-20 05:48:17
Dear customer, This issue may be due to your device being offline for an extended period. Simply pressing the reset button on the device may not automatically reconnect…

Pixie - Z1
6
Nora Li
更新時間 2025-01-17 03:30:06
Dear customer, Your unit may not be faulty. We noticed that there are currently no Pixie-Z1 devices under your hub. Could you please confirm whether you accid…

Why does this thing even with everything switched off start and stop?

6
Nora Li
更新時間 2025-01-17 02:03:54
Dear customer, To assist you in resolving your issues, could you please send an email to support@netrohome.com with a detailed description of the problem? We appreciate…

Smart Sprinkler Controlle starts then stops
6
Nora Li
更新時間 2025-01-13 08:13:38
Dear customer, The primary reason your controller is not functioning is likely due to a wiring issue, rather than incorrect parameter settings. Please check th…

Netro Spark problem
6
Nora Li
更新時間 2025-01-13 03:41:22
Dear customer, The reason your device is stuck in "connecting" while manually watering is that it went offline on the 29th. We have noticed that your device is now onl…

Zone 1 and Zone 2 are reversed
6
Nora Li
更新時間 2024-12-31 03:00:24
Dear customer, We have received your email in our support inbox. Netro Customer Service will assist you with this issue. Please check our response. Thanks, Ne…

WISPERER 2 SENSOR DOES NOT MEASSURE HUMIDITY WELL
6
Nora Li
更新時間 2024-12-31 03:00:16
Dear customer, We have received your email in our support inbox. Netro Customer Service will assist you with this issue. Please check our response. Than…

Random Start
6
Nora Li
更新時間 2024-12-31 02:43:43
Dear customer, Could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue. …

Zone photo
6
Nora Li
更新時間 2024-12-31 02:42:36
Dear customer, Our app does not currently support deleting uploaded photos. You can upload a new photo, or disable the corresponding zone and then re-enable it. This…

smart solar powered netro wifi tap timers
6
Nora Li
更新時間 2024-12-30 01:57:34
Dear customer, If you would like to explore collaboration with Netro, please send a message to info@netrohome.com. Thank you very much for your appreciation and supp…

Manual operation won’t come on
6
Nora Li
更新時間 2024-12-20 07:52:37
Dear customer, Could you please send your request to our support@netrohome.com email? Our technical team will assist you in resolving the issue. …

Netro Pixie - Winter ❄️ Is coming
6
Nora Li
更新時間 2024-12-20 07:08:32
Dear customer, Netro Pixie-1 operating temperature: 32℉ to 122℉ / 0℃ to 50℃. If there are no watering activities during the winter, we recommend drying the device tho…

Changing ownership
6
Nora Li
更新時間 2024-12-20 07:01:18
Dear customer, You can guide the new owner through downloading the Netro app and registering a Netro account. Then could you please send your request to our s…

Changing ownership
6
Nora Li
更新時間 2024-12-20 07:00:48
Dear customer, You can guide the new owner through downloading the Netro app and registering a Netro account. Then could you please send your request to ou…

Sprite went offline
6
Nora Li
更新時間 2024-12-20 05:58:00
Dear customer, To assist you in resolving your issues, could you please send an email to support@netrohome.com with a detailed description of the problem? We appreci…

Reset, but still not connecting
6
Nora Li
更新時間 2024-12-20 05:55:37
Dear customer, We noticed that your device is already in setup mode. Could you try pressing and holding the device for 12 seconds, then reconnect it to the network? If …