API Error 4 - even with the example Device key

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 


It is the same when we use the actual device keys for our Sprite and Whisperers 2.


Could you please help understanding why we're getting the error number 4 "invalid sensor"?

回覆來自 liyi

6
liyi
 更新時間 2025-01-24 02:42:19 UTC

Dear customer,


The issue may have occurred because the device was offline or disabled when you called the API. Our technical team has confirmed that your device is now online. Please try calling the API again to see if the error continues. If you experience any further problems, don’t hesitate to contact our support team at support@netrohome.com for assistance. Thank you for your understanding and cooperation.


Best regard,

Netro Support

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