How do I reset app?  It tells me e-mail is in use!  I wold love to talk to them but don’t know how to reach them!

Actually something happened but the smart watering is not working properly anymore.

I already tried changing modes, types of floor, sizes of different zones, amount of sun, climate provider, I also tried using manual program, etc....but only can get a green and healthy grass spending a huge amount of water and money.

Still watering even when its raining.

The moisture level is 3% when its all wet.

Jumps schedules with error randomly.

Please come back to previous algorithm , app version or whatever. Everything was perfect till March 22.

Kind regards,

How can I change the scale for weekly irrigation ?

Monthly scale is OK but the range of weekly scale is far too small.

Thanks

I'm confused.  This year, after two previous years of no issues... The smart schedule is showing my times cut in half.  Example:. I asked it to water for about 25 minutes, starting at 5 AM.  When I look at the schedule it's creating, it's showing, water for 15 minutes at 5 AM, then another 15 Minutes at 5:45 AM

Why is it doing this?   I want the 28 minutes, contiguous.

Thanks for any info

Doing a manual run. On Zone1 correct zone starts up. Sometimes when I try to execute a manual run on zone 2, zone 2 does not start. Zone 1 does. Weird. Shouldn’t this only be possible if zone 1 is connected to the zone 2 valve? Just changed from a working controller to the new Netro controller, so zone 2 was working last year. 

I purchased a house with a Netro system, how do I remove the previous owner and add my account to the system?  Is there a way to reset the system?

Thanks!

I had a controller for a couple years that worked fine until completely dieing this spring. I replaced it with a new unit, installed in exactly the same place. The new unit goes offline every few days. Usually power cycling it a few times brings it back online.  I've even had to install a smart plug in line with the power supply so I can reset this remotely - but why does the new controller go offline every 2-3 days when the old one never did?

Added information:

At the suggestion of support, I tried a reset (pin in the front) and this did what was expected - it reset it. Some of the times it goes offline it goes into reset mode by itself - and this appears to just do the same as it was sometimes doing by itself. 

Also, it now often stays offline all the time and nothing I do other than a reset seems to bring it back online.

Just to provide further information, sometimes when it won't go online, I get the slow blinking indicating it is in setup mode. This then requires me to remove and re-add the controller - which then requires me to completely setup my garden again ( a lengthy job). It would sure be nice if I didn't have to completely reconfigure the garden each time I re-add the controller.

My updated for today - after todays factory reset, following by another garden reconfiguration, I did a manual run for each of my 4 zones. From the app, it looks like everything ran - but a physical check showed that no water was applied. The app thinks it turned on the water, but it didn't.  I'm really starting to think maybe I have a dud controller.

It now goes off-line every few minutes. Signal strength tests using various tools show the wi-fi signal is very strong right at the controller

Fyi - I did remove the common and the zone 1 wire, ran a 24v current across them and zone 1 began watering - so I know that everything downstream from the Netro controller still works.

Hi there, could you also please add the following wunderground station: 

IDTSCHLO2

The system has cancelled watering over the last 2 days. I see at the scheduler window. But I do not know what is the reason. 

Where can I get the logs, or info?

Thanks

For my whisper, what is k lic sunlight?  I googled it and it’s intensity. Like direct sun has higher lux  than overcast

I can’t tell from the app how much hours of good sunlight there was each day last week

I installed my Spark yesterday and zones 5 through 8 do not work. I metered the valve on zone 5 and it is fine. I also swapped zones 4 and 5 and the fault stayed on 5. I tried connecting the zone to 6 and 8 and still received the fault. Is the controller defective?

Good morning.  How do you put the zones in chronological order, starting zone 1 first and so on.thank you

Hi,

It would be nice in further development of the Netro app if there was an option to begin watering at sunrise. With the time of sunrise automatically adjusting day by day. 

Hello!

I can see that the app says what is the moisture levels, however what is the best % level for re-watering a lawn area?

I searched, but couldn't find it in the app.

Thanks!

I've installed 2 Spark 16s to control a 26 valve system.  All the valves are working fine with this setup.  Are there instructions for the best way to configure this?  I have low water pressure and can't run 2 valves at the same time, so some synchronization between the 2 Sparks is needed.  I could manually setup restrictions on each unit, so they can't overlap, but that seems too coarse.  Any ideas about the best way to program this?

I really hope that you change the manual run portion of the Netro App back to the way it was. As a dealer, installer, and owner, I find the changes made earlier this year make for a very time-consuming, difficult, and glitchy experience. To schedule a runtime of more than 1 minute is a pain and usually the timer is unresponsive.

Hello everyone from Spain.
 I have received my new whisperer but I can't get it to give me the temperature and humidity data correctly.

I am concerned about the excess water that I may waste.

Can somebody help me?

I attach a photo.

Thank you very much.

To my controller shuts the valve off automatically after a little over a minute every time I turn it on to manual run whether I set for 10 15 20 minutes it doesn't matter this is very frustrating

Hi, Would it be possible to use Netatmo network as weather provider? Each member on this network has its own weather station and you can connect to see the real time weather on each station. As an example, my brother has one which measures temperature, humidity, wind speed and direction, rainfall,... It would be nice to use real time data instead of expected data.

Regards

Rafa

https://weathermap.netatmo.com/

I have a 2.5 acre site half of which is controlled by an Orbit timer and now the other half (the field) is controlled with the new S-12 .

The water is pumped out of a seasonal pond and the pump is turned on whenever the zone(s) are turned on through a standard switch from the timers to the pump.

The problem is that I get a pump fault on the Orbit timer if the pump wire is left hooked up to the Netro timer. They are wired such that both 

timer"s pump connection is to a common wire to the switch. This was not a problem when I had two Orbit timers. What can be done? - run a separate wire to the switch? Do something in the software? Need to know soonest.

Thanks,

Vance