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Wency Pan


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App states watering when it is not
19
Wency Pan
Updated at 2023-05-04 01:41:56
Dear customer, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedu…

Watering problem
19
Wency Pan
Updated at 2023-05-23 01:20:22
Dear customer, Do you mean Netro smart watering? For more information about Netro smart watering, here is an article about Netro three watering modes which might be hel…

One channel is always on
19
Wency Pan
Updated at 2023-05-29 04:57:04
Dear customer, If you remove the wire for this zone from the controller, then start watering other stations for example station 2, does this zone still start to water? …

Network Error with code: 3405
19
Wency Pan
Updated at 2023-05-29 04:57:38
Dear customer, Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared use…

Custom sprinkler flow rate
19
Wency Pan
Updated at 2023-05-31 08:48:32
Dear customer, The default flow rate specification of Netro is measured in mm/h, while your sprinklers are specified in l/min. These are two different units of measure…

Home Assistant
19
Wency Pan
Updated at 2023-01-13 03:56:54

Hi Jens,


Thanks a lot for your suggestions. Sorry Netro does not have plans to support home assistant.


Thanks,

Wency

Netro Support

Netro sprite chpset.

19
Wency Pan
Updated at 2023-06-12 02:40:58

Dear customer,


Could you please let us know more details about the issue?


Thanks,

Wency

Netro Support

Can’t open netro app
16
Marcos Sanz
Updated at 2023-06-12 16:35:22
Topic: Connected Home

Hi, is impossible access app netro

Update the irrigation routine according to the updated weather forecast
19
Wency Pan
Updated at 2023-05-25 01:48:06
Dear customer, The weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather provider…

No notifications

19
Wency Pan
Updated at 2023-06-14 05:18:16
Dear customer, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this fe…

One zone not working
19
Wency Pan
Updated at 2021-08-06 04:58:38
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

Rainy day shut off
19
Wency Pan
Updated at 2023-06-19 07:55:27
Dear customer, Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to sett…

Pixie-Z1-H - How to install?
19
Wency Pan
Updated at 2023-06-15 08:37:08
Dear customer, We apologize for the inconvenience. Currently, only test users can use the Pixie z1 feature on Netro app as we are still in the process of updating the version. …

Zones not watering
19
Wency Pan
Updated at 2023-06-26 07:49:37
Dear customer, Could you please check the smart watering level of your zones? If it is the basic level, the smart zone schedule will not override your own programmed sc…

Controller location
19
Wency Pan
Updated at 2023-05-31 04:36:42
Hi Francesco, We can help change the location info from our server side. Please let us know if you have any further questions. Thanks, Wency Netro Support …

Connection issue
19
Wency Pan
Updated at 2023-06-28 01:08:57
Dear customer, Could you please let us know the LED status? Could you please follow the steps below to reset the unit: 1.Power off the device(unplug the power adapter) 2.W…

Very low humidity given by my sensor but no watering planned
19
Wency Pan
Updated at 2023-06-28 01:07:14

Hi Christophe,


Our R&D are looking into it and will get back to you later.


Thanks,

Wency

Netro Support

Why no cycle soak setting?

19
Wency Pan
Updated at 2023-07-10 08:12:14
Dear customer, As a workaround, you can go to setting->preferences->scheduling->rest time and set your preferred soak time. Thanks, Wency Netro Support …

Netro Sprite + Netro Pixie Z1
19
Wency Pan
Updated at 2023-04-11 06:26:49
Dear customer, No, connecting the Netro Pixie Z1 to WiFi and the app requires the use of the Netro Hub and can not be directly connected through the Netro Sprite. …

Random Manual Start

19
Wency Pan
Updated at 2023-07-13 07:30:42
Dear customer, It seems that there might have been an accidental touch on the screen. We suggest wiping the device to prevent any moisture or dirt from accidentally aff…