Pixie-Z1-H - How to install?

  • I have received a new Pixie-Z1 and a hub
  • Downloaded the Netro iOS App from the UK app store
  • In the App I added the hub connecting through Bluetooth and configuring WiFi access for the hub
  • Hub shows constant green light

Now how can I add the Pixie-Z1 hose faucet to my account? The App only shows the option for the Pixie-1, which doesn't work because the Pixie-Z1 uses the Zigbee connection, not WiFi.

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-06-15 08:37:08 UTC
Dear customer,

We apologize for the inconvenience. Currently, only test users can use the Pixie z1 feature on Netro app as we are still in the process of updating the version. We have now updated your account to tester and please let us know if it works.

Thanks,

Wency

Netro Support
View: 1359    Like: 0

50
kernel
 2023-06-17 10:17:41 UTC  
Thank you Wency, this worked fine.

22
ste.cas.home
 2023-06-24 11:04:52 UTC  
I just bought a Z1. And I lost a lot of time trying to reinstall the app, reconnect the hub, etc. How it’s possible you sell a product that is not ready to be managed and basically is unusable? When you will publish the updated app?
19
Wency Pan
 2023-06-26 07:48:16 UTC  
Dear customer,

We apologize for any inconvenience caused and would like to inform you that a new version will be released within this week.

Thanks,
Wency
Netro Support


39
Ali Misrakli
 2023-08-05 13:50:09 UTC  
I have the same issue, how can I be added to the testers so I can actually use this system?
I also agree with ste.cas.home comment about shipping a product that is basically unusable..
19
Wency Pan
 2023-08-07 04:47:47 UTC  
Dear customer,

We have now updated your account to tester. Additionally, a new version of the App is released and it should work now.

Thanks,
Wency
Netro Support