Network Error with code: 3405

Hi everyone. When I try to add another user in the app, I get the message „Network Error with code: 3405“

Any solution for this?

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-05-29 04:57:38 UTC
Dear customer,

Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared user. http://www.netrohome.com/forum/posts/147


Regards,

Wency

Netro Support

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30
Stefan W.
 2023-05-29 11:27:11 UTC  
Hi Wency, registering an account for the shared user worked- maybe you could change the error message that it‘s a bit more self-explaining?
19
Wency Pan
 2023-05-30 01:43:37 UTC  
Hi Stefan,

The bug has been fixed and will be included in the next version update.

Thanks,
Wency
Netro Support