Connection issue

Hello,

My netro is not connecting today, it is offline, is there any system update?

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-06-28 01:08:57
Dear customer,

Could you please let us know the LED status? Could you please follow the steps below to reset the unit:
1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, plug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 second to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking.
6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password.

Please let us know if it works.

Thanks,
Wency
Netro Support

View: 2038    Like: 0

33
Fish12
 2023-06-28 03:14:46  
I am having the same issue. Wifi reset is not resolving it. Controller shows on line, when manual watering is selected it says communicating then the controller goes offline

33
Fish12
 2023-06-28 05:04:36  
Update, I reset my Asus ac86u router to defaults and reconfigured my wifi. I then reset the wifi on the netro and it's working. Maybe Asus changed something yesterday.

12
Federica Musmanno
 2023-06-28 06:30:26  
Hello, unfoetunatelly I'm not at home. Do you know if it will continue to water the plants if it is offline? The app is saying me that it gave the water 3 hours ago...
19
Wency Pan
 2023-06-28 08:24:20  
Dear customer,

Sprite will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down.