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Wency Pan


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I have problem with netro pixie
19
Wency Pan
Updated at 2021-12-02 02:50:50
Hi Nguyễn,   When you start manual watering, did you received a notification "Starts in -- mins"? It is possible that you Pixie timer is in sleep mode.   …

I have a lot of problems after the app is upgraded
19
Wency Pan
Updated at 2021-12-10 08:50:07
Hi Nguyễn,  We have the beta version of v3.0.1 on Google play which should fix this issue. Could you please let your customer join the tester program and try it to see …

Whisper at 0%
19
Wency Pan
Updated at 2021-12-28 05:17:23
Hi Darren, It is possible the battery is complete out and they need to be recharged. The sunlight in the winter is very week but that should improve in spring. Do you hav…

What is the expected format for entering weather underground? weather id?
19
Wency Pan
Updated at 2022-01-11 08:22:32
Hi August， Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id fo…

No wifi connection
19
Wency Pan
Updated at 2022-01-13 02:46:29
Dear customer, You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be a…

App Crashes on login iOS 15.1.1
19
Wency Pan
Updated at 2022-01-17 08:24:53

Hi Jamie,


We have fixed this issue and could you please login your account to see if it works now?


Thanks,

Netro Support

Netro is watering at 25F because it is misinterpreted weather

19
Wency Pan
Updated at 2022-01-12 05:44:41
Hi Ben, Netro sever side gets/updates weather information every early morning at 4 am. If the default weather provider doesn't work for you, you could try other weather…

Programación

19
Wency Pan
Updated at 2022-01-24 01:51:38
Hi Helidoro, Do you see the loading icon if you start manual run from the Home page? Could you please send us the screenshot of the loading icon to support@netrohome.co…

Netro Sprite 6 no enciende la bomba
30
Quim Retbin
Updated at 2022-02-21 20:48:46
Hola, esto sera que no esta vien conectado las electrovalvulas.

Wifi issues

19
Wency Pan
Updated at 2022-03-01 02:14:04
Hi Anthony, We checked your device and it is in idle mode. This might be a bug and we have enabled your device now. Could you please try again to check the wifi status?…

2 zones turning on at the same time
19
Wency Pan
Updated at 2022-03-22 01:56:03
Dear customer, If you remove the wire for station 3 from the controller, then start watering other stations for example station 2 or 4, does station 3 start to water…

Why no play button for manual watering in Beta
19
Wency Pan
Updated at 2022-03-22 01:50:48
Dear customer, The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Please select "manual run" to …

Sensores

19
Wency Pan
Updated at 2022-03-24 06:41:38
Hi Juan, It is probably the sensor is out of battery so it does not report data. Please leave the sensor under sunlight for 3~5 days to check if it works.   …

Problem Sprite 6
19
Wency Pan
Updated at 2022-03-15 01:30:42
Hi David, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wency…

Pixie problem
19
Wency Pan
Updated at 2022-04-06 02:56:21
Hi Luis, It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the…

Like the app update.
34
Dave Henderson
Updated at 2022-04-09 02:14:47
Topic: General
Nice to see improvements with end user in mind. Love the simpler home screen. Found it totally easy to set program for new grass seed for remote site from my bed. I know I sound…

App crash
19
Wency Pan
Updated at 2022-04-15 05:39:56

Hi Jiang,


Thanks for reporting this issue and we will fix this issue in the next release of the app.


Thanks,

Wency

Netro Support

Manual Run works intermittently

19
Wency Pan
Updated at 2022-04-15 08:50:31
Hi Scott, When the app says the Netro controller is watering,  was it opening the valves？How many of your zones have this issue? Thanks, Wency Netro Suppor…

Weather underground station iD
19
Wency Pan
Updated at 2022-04-19 02:12:28
Hi Gaspare,  We have added the station id IVALDE12 from our server side for you. The current version app has a bug and wil be fixed in our next release.  Regards…

Cannot add sensor to Pixie controller
19
Wency Pan
Updated at 2022-04-19 02:02:54
Dear customer, Are you adding an existing sensor to your Pixie timer or moving standalone sensors to a zone? To move the stand alone sensor to a zone, first you have…