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Wency Pan


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ElctroValve don't sart
19
Wency Pan
Updated at 2024-05-05 03:12:37
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Start external wifi switch
19
Wency Pan
Updated at 2024-05-05 03:12:31
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Help!
19
Wency Pan
Updated at 2024-05-03 03:02:13
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

No LED
19
Wency Pan
Updated at 2024-05-03 03:01:52
Dear customer, Could you please do the follow step to check if the unit itself is good. 1. Power off the device(unplug the power adapter) 2.Wait for 2 seconds, replug the powe…

Manual operation doesn’t stop
19
Wency Pan
Updated at 2024-04-30 01:22:31
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Wifi password reset
19
Wency Pan
Updated at 2024-04-30 01:22:22
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Manual operation - watering does not stop
19
Wency Pan
Updated at 2024-04-22 02:29:04

Dear customer,


Could you please confirm if your water valve is 24VAC?


Thanks,

Wency

Netro Support

Timer and sensor data incorrect on PC web browser
19
Wency Pan
Updated at 2024-04-22 02:27:59
Dear customer, Could you please try logging out and then logging back in on the web? If that doesn’t resolve the issue, clearing your browser’s cache should help. Than…

Waters too much
19
Wency Pan
Updated at 2024-04-18 01:36:32
Dear customer, If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone (Settings->Garden->Smar…

Whisperer 2 problems

19
Wency Pan
Updated at 2024-04-18 01:35:56
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Skip watering did not work
19
Wency Pan
Updated at 2024-04-18 01:35:30
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Sprinkler control of pool fill
19
Wency Pan
Updated at 2024-04-16 03:10:03
Dear customer, May I ask if your zone is aquatic plants? If so, you could try the "Plant Type" to either perennial or annual plants and select clay for the "Soil" to se…

Firmware updates
19
Wency Pan
Updated at 2024-04-15 05:42:09
Dear customer, The initial firmware version upon installation may indeed be 1.0.0, but please rest assured, it will automatically update to the latest version later. If yo…

Zone 1 watering everyday
19
Wency Pan
Updated at 2024-04-15 01:36:11
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Zone won't start watering
19
Wency Pan
Updated at 2024-04-12 07:12:11
Dear customer, We suggest switching this issue zone wire with other undeveloped zones. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 …

Exclamation on Schedule
19
Wency Pan
Updated at 2024-04-11 05:32:44
Dear customer, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedu…

Open Circuit Master Valve
19
Wency Pan
Updated at 2024-04-10 08:36:54
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

sensor calibration
19
Wency Pan
Updated at 2024-04-07 01:59:21
Dear customer, Netro sensors update their readings every hour, unless continuous monitoring is activated. Thanks, Wency Netro Support …

weather scheduling
19
Wency Pan
Updated at 2024-04-03 02:48:55
Dear customer, Could you please check if the Smart Zone feature is enabled for your zones? When the smart zone is disabled, the system will strictly follow the user pro…

2 whisperer to 1 pixie
19
Wency Pan
Updated at 2024-04-03 01:57:25
Dear customer, A single Pixie device can only be paired with one sensor. Unfortunately, it is not possible to assign two sensors to a single Pixie unit. If you have any…